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GL551JW Random Restarts, no BSOD, Kernel-Power Error 41

Thana_Toast
Level 7
Hi, I've had an Asus GL551JW Gaming laptop since for the last six month and so far about twice a month it will crash with this error:


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/17/2016 3:54:37 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (35184372088832),(2)
User: SYSTEM
Computer:
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:



41
3
1
63
0
0x8000200000000002

37995


System




0
0x0
0x0
0x0
0x0
0
0
0




Has anyone figured out a fix for this forced restarting or should I contact customer support and get this repaired?
236 Views
13 REPLIES 13

Thana_Toast
Level 7
memtest came back, no errors to report after four passes

I would turn it in before warranty expires. It is most likely hardware related.

Thana_Toast
Level 7
Happened just a few minutes ago after not occurring all last month
-
-

41
3
1
63
0
0x8000200000000002

49310


System



-
0
0x0
0x0
0x0
0x0
0
0
0




Keywords: (35184372088832),(2)

Anyone find a fix? I'm a full time student so I can't send this laptop in until June.

Black_Phoenix
Level 8
Well for the GL551JW is available a new BIOS: BIOS 209 - http://dlcdnet.asus.com/pub/ASUS/nb/G551JW/G551JWAS209.zip

You could try to upload your Bios and then see if the error continues, since the Windows really doesn't provide enough info to diagnose your cause of Kernel Errors.