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GL551JW Random Restarts, no BSOD, Kernel-Power Error 41

Thana_Toast
Level 7
Hi, I've had an Asus GL551JW Gaming laptop since for the last six month and so far about twice a month it will crash with this error:


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2/17/2016 3:54:37 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (35184372088832),(2)
User: SYSTEM
Computer:
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:



41
3
1
63
0
0x8000200000000002

37995


System




0
0x0
0x0
0x0
0x0
0
0
0




Has anyone figured out a fix for this forced restarting or should I contact customer support and get this repaired?
1,113 Views
13 REPLIES 13

Gps3dx
Level 12
Run THIS.
what drivers are shown in red ?
what is the "bug check string" and "bug check code" ?
( show us screenshot of these two tabs enlarged )

what do you run when it happens ? what is working during that time ?
what OS you have ?
which driver do you use ?

if you got weird BSOD twice a MONTH - it's not something that should really bother, in compression to BSOD or crashes that happens every few hours.
Asus G751JT
Samsung EVO 850 120GB + 1TB HDD 7200RPM
Cleaned installed Win 10 HOME
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55714
55715

I have other events that may provide more information

maf23
Level 7
Are you sure it is not due to battery running dead while in sleep mode?

maf23 wrote:
Are you sure it is not due to battery running dead while in sleep mode?



Yeah, it's almost always plugged in

Have you added/changed memory? Is CPU being tasked when it happens?

maf23 wrote:
Have you added/changed memory? Is CPU being tasked when it happens?


I have not made any changes to what is stock with the Asus GL551-DS74

I had 2 tabs open in google chrome, I had a word document being edited and a calculator app open at this time so it's doubtful it was my CPU being tasked, I can't find an error saying my CPU was limited by firmware or anything like that. Is there anywhere I can check for that?

Sounds like faulty RAM to me. You could try re-seating it. You can launch task manager to monitor CPU. Unless you are overheating this should not be the culprit. I would run Memtest or try removing your memory modules selectively (if you have more than one).

I'll run memtest and post the results

55716

55717

Here's another crash from about a month back