Hi, I had posted a reply to this post, https://rog.asus.com/forum/showthread.php?104550-Asus-ROG-Strix-GL503GE-laptop-keyboard-is-not-worki... , but since it's a old thread I guess it hasn't got much attention. Basically, my problem is exactly the same as the one detailed by the above post's original creator. The keyboard suddenly stopped working and the backlight, including the power button's backlight is no longer working. (the power button itself is working, so I can still turn the laptop on) Also, like mentionned in that thread, the power status light stays on even when the laptop is turned off. I've done most of the troubleshooting steps that the other user did (such as using Ubuntu to exclude any OS-specific issue), to no avail. The hotfix seems to be my only hope (before RMA), but the updater fails, saying something like "could not find update in the updater's folder", which doesn't seem connected to the keyboards problem. (Maybe it refuses to do the update because my laptop is of another model, despite the chassis and keyboard being identical?). Any help would be appreciated. Thanks.
I am not able to find any KB Hotfix for both of these models, there is some MEUpdate Hotfix indeed but I dont think these are related!