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GL502VS won't install feature update 1709

Chapel
Level 8
every time my GL502VS goes to reboot after feature update 1709 is ready to install, it fails. It just hangs at the ROG logo. The longest I let it go was 12 hours.
Then I restart, it does it again. Then on the third it rolls back and goes back to normal until updates try again.
Anyone else having this issue?
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4 REPLIES 4

landi_andrea
Level 7
Chapel wrote:
every time my GL502VS goes to reboot after feature update 1709 is ready to install, it fails. It just hangs at the ROG logo. The longest I let it go was 12 hours.
Then I restart, it does it again. Then on the third it rolls back and goes back to normal until updates try again.
Anyone else having this issue?


Try disabling SMART from bios

cl-Albert
US Customer Loyalty Agent
Chapel wrote:
every time my GL502VS goes to reboot after feature update 1709 is ready to install, it fails. It just hangs at the ROG logo. The longest I let it go was 12 hours.
Then I restart, it does it again. Then on the third it rolls back and goes back to normal until updates try again.
Anyone else having this issue?


This thread may be closed soon if it sounds like the issue is the same as the other thread below, but some other GL502VS customers have reported issues to upgrade to both Win10 ver. 1703 and ver. 1709, so curious if you were able to upgrade to Win10 ver. 1703 successfully, or are still running Win10 ver. 1607?

https://rog.asus.com/forum/showthread.php?92349-Windows-Creator-Update-Installation-Failure-on-GL502...

Also, don't remember if anybody has tried to download the Win10 ver. 1709 *.ISO from Microsoft to upgrade, but may be another thing to try although it may not make any difference.

If you don't mind erasing everything, try to reset Windows before trying the upgrade again just to check if there was something with your current Windows installation causing problems with the upgrade, but again, may not help if you prefer to wait for more ideas.

I did manage to install Windows 1703 by disabling SMART on bios, I tried to avoid rebooting with windows 1703 and aplying the update with "shut down and install" or something like that. Until know everything works perfect and I think I have lower temps while gaming, remember after installing to enable SMART

Chapel
Level 8
that got me going. thanks guys!