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GL502VS-US71 or GL502VSK ?? Also, having serious temperature problems [solved]

Tomasm96
Level 7
Hi, I bought my laptop in april as a GL502VSK, the laptop was completely without drivers so I downloaded everything as if was a VSK (also BIOS 308).
The device is now having some serious temperature problems, it gets loud simply by watching videos on internet, even getting blue screens when playing. I saw at the back of the laptop the model is actually a GL502VS-US71. Is than the same as a 502VSK and Could that diferent drivers have afected my laptop??
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9 REPLIES 9

cl-Albert
US Customer Loyalty Agent
Hi,

Don't believe any models will be printed as GL502VSK under the notebook, so you want to check if you have the 7th gen. Intel cpu for GL502VSK, or just check your bios model to see if it's the GL502VS or GL502VSK bios/model.

On the ASUS download site when you select your GL502VS or GL502VSK model, there is a "?" symbol you can click on to see the FAQ below as well which has other methods to determine your model.

https://www.asus.com/support/faq/1030673


thanks.

cl-albert,

This issue of improper identification of ASUS laptops is an ongoing issue. Can you please ask that the proper ASUS laptop name be placed on the label attached to the underside of the laptop. This having to check several parameters to confirm identity is bad.

I just finished working with someone on these forums who had a GL502VS (label on bottom of laptop) for a couple years, having driver/software issues, only to find out he has a 7th Gen CPU which makes his GL502VS actually a GL502VSK. They have different eSupport Folders, drivers, and software. This guy had been messing up his laptop for a couple years downloading and using drivers and software for the GL502VS from the ASUS Support Website. He had a local ASUS repair center work on his laptop twice (reimaging his hard drive, twice). Some how the laptop ended up with a BIOS for the GL502VS and not the GL502VSK. That one action was at the root of his problems. Once the BIOS was restored to the proper latest BIOS for the GL502VSK the laptop finally was working properly.

This identification problem is on several laptop models. I own a G752VSK and quickly was able to see ASUS's failing but the vast majority of owners do not have a clue.

ASUS should label a G752VS as a G752vS and a G752VSK as a G752VSK, no exception!

Thanks for Your Support
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server

cl-Albert
US Customer Loyalty Agent
jdfrench3,

Thanks for your help and feedback, but I don't have the final say in this, so consider posting or discussing in the product feedback section below, or even with your reseller if you have their ear to have it go through the sales side although they may prefer to avoid having more models to worry about.

https://rog.asus.com/forum/forumdisplay.php?293

In my 'unofficial' opinion though it's maybe an unavoidable consequence of having lots of different notebook versions/sub-models and not sure what would be the best solution which we might want to discuss more in the product feedback section (although I wonder if fewer people will see the post there if we want to just discuss here first (in a new post?) and move it there later).

I can see why our sales may want to avoid creating another model when the primary difference between the GL502VS and GL502VSK is just the cpu by outward appearances at least.

cl-Albert

The models may seem to be the same except the CPU and chipset, then you discover ASUS changes the eSupport Folder and BIOS for each model. The normal user has trouble and ends up formatting their hard drive, erasing their original eSupport Folder, and reinstalling Windows 10. Getting these folks to understand the need for the eSupport Folder is like pulling hens teeth. This problem is magnified with no ASUS supported site having complete copies of the eSupport Folders for download. This wasn't a problem back in the days of support DVDs.

This problem starts with the all important label on the underside of the laptop and ASUS can't get that right? If the laptop is changed on the inside (CPU, GPU, chipset, BIOS, or drivers/software) then a new model should be listed on the bottom.

What will it take to get ASUS to come around?
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server

cl-Albert
US Customer Loyalty Agent
jdfrench3 wrote:
cl-Albert
The models may seem to be the same except the CPU and chipset, then you discover ASUS changes the eSupport Folder and BIOS for each model. The normal user has trouble and ends up formatting their hard drive, erasing their original eSupport Folder, and reinstalling Windows 10. Getting these folks to understand the need for the eSupport Folder is like pulling hens teeth. This problem is magnified with no ASUS supported site having complete copies of the eSupport Folders for download. This wasn't a problem back in the days of support DVDs.


Thanks again for the feedback and this may be another good discussion topic for the Product Feedback section since I don't have the final say for this either.
Not sure if it would make sense to include some kind of utility on the desktop or note in the user manual to remind customers, but a better way may need to be found.
Don't know how often this occurs, but have heard some of the bundled software is licensed to a third-party, so we may not be able to provide everything for free download all the time.

jdfrench3 wrote:

This problem starts with the all important label on the underside of the laptop and ASUS can't get that right? If the laptop is changed on the inside (CPU, GPU, chipset, BIOS, or drivers/software) then a new model should be listed on the bottom.

What will it take to get ASUS to come around?


Yes, from the support side, it would make things easier to have the 'real' 'bios' model listed, but imagine if you were a new customer who didn't know anything about ASUS products and the slew of models you would need to look through to try to figure out what you want if we didn't group together similar models as we do now.

It may be possible to advertise the models as the GL502VS and print something underneath to indicate GL502VS or GL502VSK, but then you may get some GL502VSK customers complaining they were sent the wrong model because they were expecting the GL502VS, so don't think we can just go halfway with this and need to separate the models completely which leads us back to that issue of too many model names mentioned above.

And actually GL502VS and GL502VSK customers who get to the GL502VS download page are actually at the right place and just need to choose the correct model, so if we could find a better way to help customers select the right model, that may be another way to solve it.

That question mark below that was mentioned earlier may not be obvious enough, or a better way may need to be found.

77462

cl-Albert


On the home page of the ASUS Download Center website, request every user run "dxdiag.exe" and write down the System Model identified. Then have the user write this correct system model name into the search window.

Delete the '"?" How to Find Model Name"' on this home page. It's just confusing.
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server

cl-Albert
US Customer Loyalty Agent
jdfrench3 wrote:
cl-Albert


On the home page of the ASUS Download Center website, request every user run "dxdiag.exe" and write down the System Model identified. Then have the user write this correct system model name into the search window.

Delete the '"?" How to Find Model Name"' on this home page. It's just confusing.



jdfrench3,

Yes, guessing most people don't see or ignore the "?", so agree with you about that and will pass it along to see what HQ decides to do, if anything right now.
I can at least keep bugging them about it though.

Was thinking in addition to the GL502VS and GL502VSK download options, maybe we could include a third option for 'not sure' that includes the FAQ , or more info how to check, etc.

Thanks.

cl-Albert wrote:
Thanks again for the feedback and this may be another good discussion topic for the Product Feedback section since I don't have the final say for this either.
Not sure if it would make sense to include some kind of utility on the desktop or note in the user manual to remind customers, but a better way may need to be found.
Don't know how often this occurs, but have heard some of the bundled software is licensed to a third-party, so we may not be able to provide everything for free download all the time.



Yes, from the support side, it would make things easier to have the 'real' 'bios' model listed, but imagine if you were a new customer who didn't know anything about ASUS products and the slew of models you would need to look through to try to figure out what you want if we didn't group together similar models as we do now.

It may be possible to advertise the models as the GL502VS and print something underneath to indicate GL502VS or GL502VSK, but then you may get some GL502VSK customers complaining they were sent the wrong model because they were expecting the GL502VS, so don't think we can just go halfway with this and need to separate the models completely which leads us back to that issue of too many model names mentioned above.

And actually GL502VS and GL502VSK customers who get to the GL502VS download page are actually at the right place and just need to choose the correct model, so if we could find a better way to help customers select the right model, that may be another way to solve it.

That question mark below that was mentioned earlier may not be obvious enough, or a better way may need to be found.

77462


I found this at the forum, hope it will help somebody else:
marceloh wrote:

The difference in the model lays on the CPU installed:
If you have a Skylake CPU, e.g. i7-6700HQ, your model is the GL502VS.
If you have a Kaby-lake CPU, e.g. i7-7700HQ, your model is the GL502VSK, with a "K" from Kaby-Lake.

You should always trust what is flashed on your BIOS, especially if it is the factory one.

This small difference is because:
1) Asus kept the design of the laptop;
2) Asus spent so much money on marketing, that a change in the initial model name would cost a fortune to advert all over again.

Nevertheless, you should trust, above all, in the Asus's own WinFlash application.
You can find it under "BIOS Utility" on your model's support page.


Thank you all very much for the answers! It is actually a VSK so I have the right drivers and bios. About the temperature problems, I watched some helpful videos on youtube and turned out at the Power Management settings the Minimum processor state when plugged in was 100%, so the processor was running at 100% capacity the entire time by default. Don't even know how that happened.. guess I payed for my ignorance there. Just hoping there is no permanent damage

cl-Albert
US Customer Loyalty Agent
Tomasm96 wrote:
I found this at the forum, hope it will help somebody else:

Thank you all very much for the answers! It is actually a VSK so I have the right drivers and bios. About the temperature problems, I watched some helpful videos on youtube and turned out at the Power Management settings the Minimum processor state when plugged in was 100%, so the processor was running at 100% capacity the entire time by default. Don't even know how that happened.. guess I payed for my ignorance there. Just hoping there is no permanent damage


Thanks for letting us know and glad you could solve it.
Yes, wondering how that happened though.