jdfrench3 wrote:
cl-Albert
The models may seem to be the same except the CPU and chipset, then you discover ASUS changes the eSupport Folder and BIOS for each model. The normal user has trouble and ends up formatting their hard drive, erasing their original eSupport Folder, and reinstalling Windows 10. Getting these folks to understand the need for the eSupport Folder is like pulling hens teeth. This problem is magnified with no ASUS supported site having complete copies of the eSupport Folders for download. This wasn't a problem back in the days of support DVDs.
Thanks again for the feedback and this may be another good discussion topic for the Product Feedback section since I don't have the final say for this either.
Not sure if it would make sense to include some kind of utility on the desktop or note in the user manual to remind customers, but a better way may need to be found.
Don't know how often this occurs, but have heard some of the bundled software is licensed to a third-party, so we may not be able to provide everything for free download all the time.
jdfrench3 wrote:
This problem starts with the all important label on the underside of the laptop and ASUS can't get that right? If the laptop is changed on the inside (CPU, GPU, chipset, BIOS, or drivers/software) then a new model should be listed on the bottom.
What will it take to get ASUS to come around?
Yes, from the support side, it would make things easier to have the 'real' 'bios' model listed, but imagine if you were a new customer who didn't know anything about ASUS products and the slew of models you would need to look through to try to figure out what you want if we didn't group together similar models as we do now.
It may be possible to advertise the models as the GL502VS and print something underneath to indicate GL502VS or GL502VSK, but then you may get some GL502VSK customers complaining they were sent the wrong model because they were expecting the GL502VS, so don't think we can just go halfway with this and need to separate the models completely which leads us back to that issue of too many model names mentioned above.
And actually GL502VS and GL502VSK customers who get to the GL502VS download page are actually at the right place and just need to choose the correct model, so if we could find a better way to help customers select the right model, that may be another way to solve it.
That question mark below that was mentioned earlier may not be obvious enough, or a better way may need to be found.
cl-Albert wrote:
Thanks again for the feedback and this may be another good discussion topic for the Product Feedback section since I don't have the final say for this either.
Not sure if it would make sense to include some kind of utility on the desktop or note in the user manual to remind customers, but a better way may need to be found.
Don't know how often this occurs, but have heard some of the bundled software is licensed to a third-party, so we may not be able to provide everything for free download all the time.
Yes, from the support side, it would make things easier to have the 'real' 'bios' model listed, but imagine if you were a new customer who didn't know anything about ASUS products and the slew of models you would need to look through to try to figure out what you want if we didn't group together similar models as we do now.
It may be possible to advertise the models as the GL502VS and print something underneath to indicate GL502VS or GL502VSK, but then you may get some GL502VSK customers complaining they were sent the wrong model because they were expecting the GL502VS, so don't think we can just go halfway with this and need to separate the models completely which leads us back to that issue of too many model names mentioned above.
And actually GL502VS and GL502VSK customers who get to the GL502VS download page are actually at the right place and just need to choose the correct model, so if we could find a better way to help customers select the right model, that may be another way to solve it.
That question mark below that was mentioned earlier may not be obvious enough, or a better way may need to be found.
I found this at the forum, hope it will help somebody else:
marceloh wrote:
The difference in the model lays on the CPU installed:
If you have a Skylake CPU, e.g. i7-6700HQ, your model is the GL502VS.
If you have a Kaby-lake CPU, e.g. i7-7700HQ, your model is the GL502VSK, with a "K" from Kaby-Lake.
You should always trust what is flashed on your BIOS, especially if it is the factory one.
This small difference is because:
1) Asus kept the design of the laptop;
2) Asus spent so much money on marketing, that a change in the initial model name would cost a fortune to advert all over again.
Nevertheless, you should trust, above all, in the Asus's own WinFlash application.
You can find it under "BIOS Utility" on your model's support page.
Thank you all very much for the answers! It is actually a VSK so I have the right drivers and bios. About the temperature problems, I watched some helpful videos on youtube and turned out at the Power Management settings the Minimum processor state when plugged in was 100%, so the processor was running at 100% capacity the entire time by default. Don't even know how that happened.. guess I payed for my ignorance there. Just hoping there is no permanent damage
