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GL502VS Motherboard butchered! will sue the lab

Frosti7
Level 7
Hi

My GL502VS have power issues after returned from a (questionable) lab,

Currently the laptop will crash after a minute of use
- red light is blinking
- wont charge
- if i remove the battery - wont wont turn on with AC power

Questions:
1. Can the GL502VS run withouht battery? (if yes, then they created some short-circuit damage)
2. this thingy looks damaged "J9601", can this be the reason of the short circuit? I assume its related to the battery.


How J9601 supposed to look: LINK
https://monosnap.com/file/8l4a0yqYsIh0tCEFQBFiECI6JpZ6q0


How J9601 actually looks: LINK
https://monosnap.com/file/aY2vZylPDlmsNhbxUigmaJaIPXKqNW


Thanks for your insight on this!
1,128 Views
2 REPLIES 2

Blake1
Level 10
Hello Frosti7,
Please kindly PM me the SN or the RMA number.
Thank you very much.

Frosti7
Level 7
Ok sure,

Please let me know about this:

1) Can GL502VS laptop run on AC power without battery connected?

Because im trying to first understand if its battery issue or something else,
As currently, laptop would not power on with battery disconnected.

Thanks so much.