GL502VS - Laptop goes to sleep when it shouldn't.

[TumbleDrylo]

Hello all. I am hoping that someone here can help me out.

I just recently purchased the GL502VS-DB71. When I connect an external monitor to either the HDMI or MD port, close the lid of the laptop, and start gaming, after a few minutes the laptop goes to sleep. I went into Windows 10 sleep settings and verified that never go to sleep is selected for all choices while the computer is plugged in. And yes the computer is plugged in. :cool:

But if I leave the lid of my laptop up, then it works just fine. One of the reasons why I purchased this laptop was because I I thought I could connect my external laptops when I am at the house and put the laptop out of the way.

Any help that anyone can provide to help resolve this would be greatly appreciated. Thank you.

[DarkokraD]

I'm having the exact same issue. If the lid is closed, while gaming on external monitor, my laptop goes to hibernate after 5 minutes. I tried disabling hibernation but now it simply goes to sleep at the same time.

I checked the temps and they seem to roughly be the same regardless of the fact that the lid is opened or closed. Around 85 °C for the GPU and peaking at 92-93 °C for the CPU.

Can anybody help me? Any official Asus response?

[Bran187]

Happened again today while playing the Division. 😛 Back to the drawing board. lol

[Bran187]

I updated to bios 305 on my GL502VMK and while I haven't tested super extensively, I did just play for about half an hour in PUBG without incident. I'm not holding my breath, and I will report back if it happens again as I test further.

Anyone else tried bios 305 notice any difference on this issue?

[Bran187]

Bran187 wrote:
I updated to bios 305 on my GL502VMK and while I haven't tested super extensively, I did just play for about half an hour in PUBG without incident. I'm not holding my breath, and I will report back if it happens again as I test further.

Anyone else tried bios 305 notice any difference on this issue?

Definitely still happening.

Also I'm convinced this is a heat problem now. Not on the CPU or GPU but maybe on some of the power delivery or memory or something?

The reason I say this is because I noticed that the laptop gets crazy hot (to the touch) when the lid is closed while gaming. When the lid is open, it stays relatively cool to the touch. I think that the laptop is venting a fair bit of heat through the keyboard, and that by closing the lid the heat is just getting trapped and building up.

This would make sense as to why turning off turbo boost eliminates the problem, as there is less heat being generated. Maybe it is just enough to keep whatever is overheating from doing so.

[Nightwing113]

I had the problem of the laptop sleeping once, the reason was that the device overheated. the GPU specifically.

[Bran187]

Nightwing113 wrote:
I had the problem of the laptop sleeping once, the reason was that the device overheated. the GPU specifically.

Yeah I think something is definitely overheating, but only when closed. Like I said I think the laptop dissipates a fair bit of heat through the keyboard area, because it was notably and quite significantly hotter after the lid had been closed than when it is open.

It's not the CPU or GPU (on my system anyway, both were 80c or less at the time of shutdown) but that doesn't mean it couldn't have been something else. Something is cooking in there when the lid is closed though, I'm 99% certain of it at this point.

[Falcon2_ROG]

Bran187 wrote:
Yeah I think something is definitely overheating, but only when closed. Like I said I think the laptop dissipates a fair bit of heat through the keyboard area, because it was notably and quite significantly hotter after the lid had been closed than when it is open.

It's not the CPU or GPU (on my system anyway, both were 80c or less at the time of shutdown) but that doesn't mean it couldn't have been something else. Something is cooking in there when the lid is closed though, I'm 99% certain of it at this point.

Sorry for the trouble.
I would like to suggest you to bring back your laptop to our service center and fix the problem.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#

[ssbob98]

I had my GL502VS (I like to call the GL502BS!) and had the same problem constantly, it went in for repair twice on the same issue and both times I was told the MB was replaced. But both times the same problem happened again. It is for sure a overheating issue, as when I run without the lid closed it's fine. I have tried the ATK thing but that didn't seem to accomplish anything. What I don't know is what would happen on a fresh Win10 install without all the ASUS drivers, i.e. let MS deal with the drivers to see if that fixes it. Anyone tested that?

[Bran187]

ssbob98 wrote:
I had my GL502VS (I like to call the GL502BS!) and had the same problem constantly, it went in for repair twice on the same issue and both times I was told the MB was replaced. But both times the same problem happened again. It is for sure a overheating issue, as when I run without the lid closed it's fine. I have tried the ATK thing but that didn't seem to accomplish anything. What I don't know is what would happen on a fresh Win10 install without all the ASUS drivers, i.e. let MS deal with the drivers to see if that fixes it. Anyone tested that?

Fresh install doesn't help.

[ssbob98]

Fresh non-ASUS install of Win10 with ASUS drivers and when plugged in to monitor with keyboard+mouse goes to sleep after about 5 minutes of gaming, with or without turbo-boost enabled (using the 99% power trick thing). Sigh, I guess this machine can't be "docked" ... pisses me off.