GL502VS Discharging while Plugged-in

[ido505]

Hi,

I have got the new GL502VS with the 1070 gtx in it.
After reading a few topics in other forums I saw that some people complains about the battery - saying that it keeps discharging while connected to the charger.
Then, I noticed that it happens for me too.
It's not a big deal, but around 8% in an hour of playing Mafia 3.

Do you guys aware to this problem?
Is there anyway to fix it?

Thanks.

MODERATOR NOTE. Please see this post from June:
https://rog.asus.com/forum/showthread.php?88742-GL502VS-Discharging-while-Plugged-in&p=658857&viewfu...

[Br0or]

I hava a question: where should i search the announcement about the Gl502VS problem with battery drain ? I haven't written to the suport yet because i thought that you will fix it and that's why I am asking.

[Warna]

Bahz wrote:
We'll be posting up the announcement sometime this week (confirmed). Please check back again later this week for the announcement.

2 days left to the week, just saying...

[Br0or]

Yea I know that but I don't know where should I look for the anouncment when it will be there

[bigoldbrat]

Hope we get some resolution for the g752vsk, the 302 bios do nothing to help the discharge. Love this rig but may think twice about an asus rig for my next one....

[zsherman51590]

just wanted to post an update today i did a super long gaming session in gta 5 on very high settings with my gl502vsk starting at 100% battery life after exactly 5hrs of gaming my computer ended up with 87% of battery life. a technician in the microsoft store told me that at around 100% the laptop should keep the battery at around 90%-100% and while it did dip down to 87% towards the end still i noticed it trying to charge up a small amount at a time like the most was 3% increase once but then it would be as small as 1-2% battery increase while plugged in and charging. this was a little concerning at first im not going to lie but if this stays consistant with other games and sessions in similar time lengths that is a major improvment over the complete discharging on the gl502vs models, just wanted to post this as it is a pretty significant session time with only 12-13% drop over 5 hrs

[Bahz]

After further internal discussion, the new solution unfortunately can’t be offered due to an insufficient material supplies issue that can’t be fulfilled within a reasonable period of time and additional technical issues.

For all users affected by this discharging issue, please follow the following steps:
1. Update to the latest BIOS version (302) and verify if the issue is resolved
2. If issue isn't resolved or you’re not satisfied with the current solution, please contact customer service for RMA and they will further assist you with other alternative options.
3. We recommend that you consider going with a different series ROG notebook or an ASUS gaming series notebook, please visit your local resellers for additional details on available models in your country.

We apologize for all the inconveniences caused, please send me a PM with the following information if you encounter any issues during this process:

Product serial number:
RMA#:
Case ID#:

Thanks,
Bahz

[Bahz]

I'm reopening this thread only to allow users who have been successful with this process to share. We should be getting more and more successful cases so using this to allow everyone to see that the process is moving along. If you purchased the notebook (GL502VS) from a different country through online website, unfortunately nothing can be done about that because global warranty only covers for RMA replacement and repair. You may contact the customer service where your retailer is situated, please note each country RMA/warranty process can differ so please contact customer service directly for any required information.

For those who are having issues, please DO NOT post on this thread or in any other thread and follow the process by sending me a private message with the following information:
Full name:
Email:
Phone#:
S/N:
Case ID#:
RMA#:

My job here is to make sure we target all countries where the process isn't moving along properly and we can reflect that internally and work with those regions to get them on the same page. We only want to help everyone receive a solution as quickly as possible. I will delete all unnecessary complaint posts so please refrain from doing so and follow the procedures.

[Bahz]

For all those who tested the latest BIOS and are still experiencing the discharging issue, please help provide a list of all the games that you have been experiencing this discharging issue past 90%. I am helping gather back a full list of games so they can further verify this issue internally with this notebook model and also other notebook models.

[gchou626]

Hi,
I can see the issue on World of Warcraft and Assassin's Creed: Black Flag.

[cl-Albert]

gchou626 wrote:
Hi,
I can see the issue on World of Warcraft and Assassin's Creed: Black Flag.

Thanks for the feedback and if you get the chance, can you please confirm if the battery ever drains below 89% while plugged in and playing those games, or does the battery always stay at 89% charge and higher while plugged in?