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GL502VMK Freezes whenever I restart system.

talhamuneer
Level 7
Hi everyone! I hope you all are doing fine. I don't know what happened to my laptop but I'm damn tensed. I saved so much of my pocket money for years to afford this laptop and I take care of it more than any other thing I own. I've this laptop for about 1.5 year. So the issue is as title suggests, my laptop all of a sudden freezes when I click restart. Like it does restart but it doesn't come to ASUS ROG Logo again, instead the screen goes totally black and the pixel lights are all off but the power button light stays on, the fan stays on but no display nothing, the only solution is force shutdown and then when I boot it, it normally boots into windows. I've tried everything like installing new windows (Installed new 4 times), upgrading and downgrading BIOS, Installing all drivers from ASUS website, removing hard drive to make sure it is not faulty but NOTHING WORKS!!:(

Note: I noticed one more thing that when I install chipset driver, that is also when my system totally hangs and I've to force shutdown.

Please anyone who knows anything about it, help me! I'm damn worried, I don't have enough money to buy a new one yet!

If anyone can help me, I'll also provide a video link as to what is happening.
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21 REPLIES 21

FULLMETALJACKET
Level 11
What bios version are you running?

Try resetting the EC chip. With the laptop off, hold the power button until the leds flash. Then turn it on normally.

FULLMETALJACKET7 wrote:
What bios version are you running?

Try resetting the EC chip. With the laptop off, hold the power button until the leds flash. Then turn it on normally.


Version: 308

Can you provide me some guide as to how to do that on this laptop? The EC chip reset i mean?

I've noticed another thing. I've something like "eject base device" in the windows. Is is basically my thunderbolt controller. I noticed when I installed chipset driver but I disabled thunderbolt controller. CHIPSET Driver Got INSTALLED! It actually worked! But Now I need a way to completely disable it. Please tell me how I should do it?

talhamuneer wrote:
Version: 308

Can you provide me some guide as to how to do that on this laptop? The EC chip reset i mean?


With the laptop off, hold the power button until the leds flash. Then turn it on normally.


The 502VM has thunderbolt, unlike the VS variant, for whatever reason.

You said it freezes when trying to restart even if you're in the BIOS setup, so I doubt that's a software issue.

FULLMETALJACKET7 wrote:
With the laptop off, hold the power button until the leds flash. Then turn it on normally.


The 502VM has thunderbolt, unlike the VS variant, for whatever reason.

You said it freezes when trying to restart even if you're in the BIOS setup, so I doubt that's a software issue.


Yes it does freeze in bios. I contacted Asus and they asked me to bring it to repair center but unfortunately in my country (Pakistan), there is no Asus repair centre. Moreover I Send them everything and according to them, the thunderbolt port has gone bad.

FULLMETALJACKET7 wrote:
With the laptop off, hold the power button until the leds flash. Then turn it on normally.


The 502VM has thunderbolt, unlike the VS variant, for whatever reason.

You said it freezes when trying to restart even if you're in the BIOS setup, so I doubt that's a software issue.



And EC Reset Did Nothing. Same Issue. 😞

FULLMETALJACKET
Level 11
Remove everything you can from the motherboard (wifi, SSD, hard drive, battery, etc), and try again. Double check to see if you can remove the ram modules. If you can, run with only one of them or test a different one.
Also, disable s.m.a.r.t in the bios settings.

FULLMETALJACKET7 wrote:
Remove everything you can from the motherboard (wifi, SSD, hard drive, battery, etc), and try again. Double check to see if you can remove the ram modules. If you can, run with only one of them or test a different one.
Also, disable s.m.a.r.t in the bios settings.


I've one 8gb ram in it that came prebuilt inside the ASUS motherboard, I've only one module.

talhamuneer wrote:
I've one 8gb ram in it that came prebuilt inside the ASUS motherboard, I've only one module.


If none of the above "fixed" it, I don't know man. Running out of ideas here. It's a shot in the dark but I would try to flash a different version bios, check the backup battery voltage, try an external monitor... Or I would just live with it. It sure can be annoying sometimes but apart from that, the laptop is still working fine, isn't it?

FULLMETALJACKET7 wrote:
If none of the above "fixed" it, I don't know man. Running out of ideas here. It's a shot in the dark but I would try to flash a different version bios, check the backup battery voltage, try an external monitor... Or I would just live with it. It sure can be annoying sometimes but apart from that, the laptop is still working fine, isn't it?


Exactly bro... I think I've To live with it... But yeah laptop works fine. I just shutdown now always except for restarting. I'm pretty sure the thunderbolt controller has gone bad cause whenever I plug something in that port, it always says USB not recognized. But I'm very grateful to you for sticking with me till the end of the road. Without you I wouldn't have been able to discover what I did because of you.