hi, i am about to purchase the GL502VM-FY292 (only 2017 model currently available here in my part of europe), but before i do so resp. in order to have a confirmation that i likely wont be unsatisfied and return it, i would like to have some points cleared.
1.
since the keyboard layout here is german, but i want a US/UK english one, i definitely would replace it post-purchase. i have already found some suppliers in europe that sell the top covers which keyboards are fixed onto with the english layout; is there also an official asus spare part shop?
there are plenty of instructions/videos on how to open the bottom deck of the notebook in order to perform maintenance on memory, storage, cpu/gpu, heatsinks etc., but i have nowhere found any info about opening the top cover with the keyboard - is it easy to disassemble resp. is there anything that needs to be broken and glued/welded freshly afterwards, or is reassembly the exact reversal procedure as disassembly?
are there any official asus service and maintencane guides that guide one on how to do this (same would be interesting for the display)?
2.
my second question is about a topic that is really getting annoying.... contradictory information on the thunderbolt specification.
official asus GL502VM model page says the usb-c port is also a thunderbolt combo, though it is nowhere else specifically stated. all the vendors selling this notebook in europe do not mention thunderbolt.
though i have read comments from the US that although not specified, the 2017 GL502VM-DS74 indeed has thunderbolt through an intel JHL6240 controller, which is a thunderbolt 3 controller, but only with x2 pcie 3.0 lanes, ie. not full 40gbps thunderbolt specification but only 20gbps.
now i have called asus phone support in europe multiple times, and was really surprised by their incompetency...
first they told me to look at the german asus page for exact specs of the notebook available here.... but the german site still has the old skylake model listed, not the new 2017 kaby lake one
then i asked specifically whether this model has thunderbolt 3 - the answer was "yes, it does"
on this i replied with a question on its bandwidth, and after a minute the reply was "the bandwidth is 10gbps"
....so not only it is contradictory, but if anything is correct on these information, i can conclude that it either does not have thunderbolt, or it has thunderbolt v1, ie. 5-6 year old technology. not thunderbolt 3.
to make things even more complicated and official asus support look even more miserable, upon my second call i asked them to check 2 specific models for a thunderbolt specification: first to check the above mentioned european model GL502VM-FY292 - answer: "no thunderbolt"
then i asked about the US-model that has been confirmed to have thunderbolt through the intel JHL6240 controller (by pictures of the chip itself as well as thunderbolt 3 being specified in bios), GL502VM-DS74, and the answer was: "no thunderbolt"
just for the record, i have also submitted 2 written support requests through their website support form as well, but the 48h-reply-period has been exceeded for the first inquiry by more than 2 weeks, the second by 24h; ie. no answer (yet?).
so asus support doesnt have a clue on the specs of their own products. makes me wanna rethink my intention to purchase my first ever asus product (been using mainly HP workstations and business notebooks so far, whose support also was superb compared to asus support, but also HP's own consumer line support), considering how the notebook might be when the support is so miserable already.
any help on clarifying these two topics?
thanks