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GL502VM blackscreen plus flickering when booting ( help needed )

LebahGanteng
Level 7
Hi i bought GL502vm two weeks ago from official distributor in my country ( indonesia ) so the problem started several days after i purchased the laptop. When i tried to turn it on from shutdown/sleep it only show blackscreen but the backlight is still on, sometime it shows the asus logo and the login screen for a couple of seconds and it disappeared. Recently, it got worse because now when i try to turn it on it shows flickering blackscreen. Its very annoying because the laptop cost me 2500 US dollars here and i have owned the asus rog G550JK since 2014 and never experience something like this. The GL502vm also freeze when i play cs go every 15 minutes, i already undervolted the cpu and gpu using xtu and msi afterburner the cpu temp is hovering around 77 to 83 degree celcius in an air conditioned room. Does any GL502vm *owners experience something like thiss? Is it because the motherboard? Because i'm increasingly frustated with this laptop, please helpp!! I also already tried to turn off the fastboot in windows 10 but the problem presist and getting worse overtime.
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2 REPLIES 2

ekkachit
Level 7
I am using different model, gt752vt, has some problem earlier. Just found out that the ATK or some driver related to power management had problem.

I re downloaded from the official website and it works fine. Make sure you finish uodate windows 10 which taking too long.

It might happen again when you done a clean-install

Sent from my BTV-DL09 using Tapatalk

hexaae
Level 12
It's a known Nvidia driver issue affecting 381.x and 382.x family: roll back to 378.66 WHQL and see if black screen syndrome is still reproducible.
For more infos: https://forums.geforce.com/default/board/33/geforce-drivers/
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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse