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GL502 Fan overworked, overheating, battery issues & dissatisfied customer

fdx1dy1
Level 7
Hello.

A few weeks ago I was sitting on my new GL502 and suddenly I heard a loud drilling noise coming from the computer. Naturally, I was worried that something was faulty, but as the performance of the computer was unaffected I decided to be patient and see if the noise would occur again. Fortunately it did not, but now whenever I start up the computer, or start up a PC game, I notice that there is a distinct clicking noise which I am only able to attribute to a faulty fan. Whenever I play GTA 5 or BF4 the fan is definitely overworked and loud when it works (even on the lowest settings @ 1280x786!). I did not expect this to be the case with my new GL502.

Furthermore, I loaded up ROG Gaming Center while playing BF4 on ultra settings, which enabled me to notice that temperatures exceeded ninety degrees Celsius! This cannot be normal in any way, shape or form, I contend. And when I reduce the settings to low (and turn the resolution down), temp is still above eighty degrees Celsius. Definitely not what I expected.

Lastly, I cannot play any game without having the battery plugged in, otherwise I experience some serious graphics lag. Even if the battery is fully charged it has to be plugged in in order to run a game smoothly.

I would like to believe that these issues are the result of one primary thing: faulty production. I bought the PC less than two months ago, so my warranty is still valid. Is this a production error? Can I get my money back for 1) faulty product and 2) being a highly dissatisfied customer? I want to purchase a desktop computer, because this experience has completely wiped out any trust I've had with both ASUS and laptop gaming PCs.

In short, should I take the computer to the retailer, explain the issues I'm having and ask for my money back?

Thank you in advance.
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4 REPLIES 4

0x542
Level 7
Yes, definitely, before it's too late!

Hi there.

How did it work out?

I'm having the same problem when I play CSGO. Also the battery seems to have an very bad issue. The light is blinking orange/green.

What's the manufacturer date of your laptop?

Mine is a GL502VMK (K which stand 7th gen Intel) and was made in January of 2017.

You have seemed to be on a bad luck 😞

Eleiyas
Level 10
fdx1dy1 wrote:


should I take the computer to the retailer, explain the issues I'm having and ask for my money back?



You seem to have, unfortunately, had bad luck and stumbled upon a faulty unit. You can either take it back to the store for a replacement or refund, or contact ASUS support and get it RMA'd.