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G814JV refresh rate issues

numptymuffin
Level 7

Hello! I am back after a while since my laptop's refresh rate has been getting progressively worse since last time.

Usually, my laptop (G814JV, i7 13thgen, 4060, 32gb ram) would change the refresh rate of my 2nd monitor ( 3-2-1 ) from 144hz to 60hz, and last time me and the agent figured that it was because of the USB-C hub that made the laptop re-recognise it ( check other post for more info ). But now, even without the USB-C hub, my laptop changes its own refresh rate ( from 240hz to 60hz ) on startu, just having 1 monitor plugged into the HDMI port , not into USB-C port ... 

Anyone have any suggestions?
PD Charging  link for the other post

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ElectroStingz
Level 13

Hello,

Did you ever try in the BIOS setting the preferred display adapter to dGPU? This will cause the nvidia GPU to always be active preventing the use of the intel GPU. The default setup will cause the OS to switch GPUs depending on load / activity and if there are issues with the switching mechanism within the laptop (mux controller) it can cause further implications.

Hi! Laptop stays on constant ultimate mode, and in nvidia and BIOS both have NVIDIA gpu selected, not automatic, so it doesnt switch to CPU… it just switches the refresh rate

ElectroStingz
Level 13

What monitors are you using, make / model details and do they have any OSD settings relating to VRR or AMD freesync, turn those off for testing purposes.

And does the issue occur if you have Gsync disabled or enabled? (only supported by the internal monitor and display port).

Currently away, but the 2 monitors are both ASUS , one is a 27” with 165hz max ( i use 144 ) and one is a 24.5” that has 120hz but i’m limited to 60hz, i believe they might be called VG27WQ or something along those lines. Both are G-SYNC capable, but that is turned off. At the moment i have my laptop plugged into a HP P221, at 60hz. Issue happens maybe 1/4 restarts? Sometimes more, sometimes less. When i am home with the 2 asus monitors, the 27” one connected via HDMI port resets to 60hz from 144, and while connected to the HP monitor, the laptop’s 240hz screen goes back to 60hz.

ElectroStingz
Level 13

Please confirm the details (monitor models) / resolutions used / desktop modes (duplicate/ extend...) and cables used when you get the time (what does limited to 60Hz mean?)

 

ASUS (model TBC) 27" 165Hz 

ASUS (model TBC) 24.5" 120Hz 

HP P221 60Hz DVI / VGA?

 

At Home setup

Asus 27" >HDMI @144Hz (resets to 60 sometimes) [Res + desktop mode]

Asus 24.5" >DP? @? (limited to 60Hz?) [Res + desktop mode]

 

Away setup

HP P221 >HDMI to DVI-D? @60Hz [Res + desktop mode]

Internal screen will reset to 60Hz from 240Hz [Res + desktop mode]

 

Just some general notes,

There are issues with cabling , like HDMI spec / quality, DVI to HDMI...

Gysnc, AMD freesync and VRR are all different.

Desktop modes (extend, duplicate) impact refresh rates

If there are issues with the monitor detection that causes the screens to de-sync it can throw the refresh rates off and sometimes the resolutions.

And if windows is not managing the displays correctly it can mess the entire order / Hz when using multiple monitors all of different spec / resolutions and signalling grade. 

 

When the issues occurs, is it  when the setup is currently in use and working fine or only happens when you switch locations from home to away (work?)...

So, got the model numbers from the orders ... 24.5" is VG258QR, 27" is VG27WQ. The 24.5" is connected via a chinese USB-HUB (photo in linked post) which limits the 24.5" monitor to 60hz, and the HP P221 is connected via VGA ( using an adaptor )

The at home setup is 2560x1440 ( modified via nvidia but issue persists even at 1980x1080 ) / 2560x1440 / 2560x1600 , laptop always in ultimate GPU mode ... never unplugged , even when away ... 

The at work setup is sort of the same , 2560x1440 / 2560x1600, i modify their resolutions so that the screens match up, but the issue happens nonetheless, even at 1980x1080 ...

Both setups use high-quality VGA/HDMI cables , that have showed no problem in the past on my GL553VE
Usually the issue happens when i first power on the laptop , the issue screen goes black 1-2 seconds and it goes down to 60hz from 240hz ( when at work ) and at home , the VG27WQ goes down to 60hz ... the other guy that helped me in the forum link from above , said that it was just re-recognising it , but in that case wouldnt the USB-HUB go black and not have the issue on the one connected via HDMI directly into the laptop? And either way , this happens apparently now even without the hub ... And the issue sometimes happens while working of playing , not just at the start , not as frequent as last year but still happens.

I'm not sure how i could see if windows 10 isnt managing the displays correctly , but i have G-SYNC disabled on the laptop, and i have no access to AMD freesync or VRR ( never saw the variable refresh rate option in windows )

ElectroStingz
Level 13

Hopefully you are still on Windows 11, in the advanced display menu you can see what monitor is connected to which GPU.

image_2025-05-20_085452799.png

Make sure they are all to the nvidia GPU.

Another test just in case, go to the device manager and disable the Intel display adapter GPU, whilst the BIOS is still set to dGPU it's still active and can be used by the monitors.

image_2025-05-20_085835229.png

What was said in the other post still applies and its more of an issue with Windows when it detects hardware / monitors, it has the ability to re-sync the displays so all are impacted especially when you are on multiple / shared desktops as the GPU is scaling across. 

But your setup is not easy on the GPU detection, the use of VGA to HDMI is a point of failure as this contains a DAC (physical chip to convert) which means the GPU does not actually detect and talk directly to the monitor, instead it's relying on the DAC for signalling so if this is now failing it can cause problems. Windows is also terrible on managing multiple displays and with laptops that are dual GPUs it's worse including the use of a displayport adaptor to HDMI is another source of communication mismatch to some displays.

But to keep things easier stick with the home setup as that is just DP and HDMI so should be minimal signalling issues. You say it sometimes happens whilst playing games?  When exactly, upon starting the game or mid way through like you are actually in a game killing zombies and the screens flicker / reset?

 

I said earlier i was on windows 10 :D. But you can check what GPU is being used by the monitors in the nvidia app. And they are always on the nvidia GPU… never been able to switch them on the CPU GPU. I usually play EVE Online or just sitting on the desktop when it changes the refresh rate. I’ve had this issue more on the 2 monitor setup rather than the work setup.

ElectroStingz
Level 13

I was hoping the win 10 was a typo :), any possibility that you have a spare nvme drive (so you can take out all the drives you are using to avoid altering this setup) and go for a Win 11 24H2 install with drivers from ASUS? There are improvements on Win11 with display switching and multi-monitor setups.

Did this ever work correctly for you?