I don't know if I am a fluke, or anyone else has had any issues as of yet with their laptop, but I have had a nightmare scenario attempting to get my laptop repaired.
On the 14th I received my G75VW-TH71.
On the 15th I found out the video card isn't working correctly, it won't play 1080 DPI videos because it's not supported. I call tech support up, and it turns out that my video card isn't working correctly.
I then get an RMA. USG92C4672, and then am told to ship it to Asus in CA via Fed Ex.
On the 19th I notice the laptop still hasn't been delivered, and the delivery date is "N/A" I call FedEx, long story short it was "lost" and then "found" out of box. More like stolen then when found out that there was no battery, or cord with it they returned it. They apologized and reimbursed Asus for S&H charges, and on the 21st the product is starting to be repaired.
On the 22nd I type in my RMA number and the RMA and my laptop serial, as well as my phone number, and all combinations in-between, and itseem not to be in the system any more. I call for tech support to find out what is going on, and this seems to be my second mistake.
For a US based company, I have never talked to anyone in the US as of yet for technical support. This and the fact that they refuse to help me actually find the status of the laptop is rather irksome, telling me it is in for repairs is like telling someone who has been shot in the head they have a hole there. I want to know what is being repaired, but I am continuously being told that they won't know nor will I till the repairs are done, which may take 10 to 14 days.
I just want my laptop back, hell now I just want a laptop.
Has anyone else had this issue? I'd love to talk to someone in the US, or hell Customer Relations, but it seems neither customer service, or Customer Relations exists, nor can the people named Chuck, Charlie, James, or Jeff from India seem to be able to move my phone call back to the states.
I know I am ranting, but I am sorry, this laptop was meant to be an early Christmas gift, now it looks like I won't be seeing this laptop till next year, I am really wondering if this is the kind of support that I should be expecting from Asus, or is this a fluke? Because for as much as I spent on this laptop I would of gotten a better turnaround time from Apple or Dell...
Apple is a max of 4 days, Dell is three to five if they have a tech go to your house, or a week if they have to take it... why is Asus 10 to 14 days? Is there something we don't know about? This may just be my last Asus product if I don't get a resolution soon.