12-27-2012
12:10 PM
- last edited on
03-06-2024
09:59 PM
by
ROGBot
12-27-2012 12:26 PM
12-27-2012 12:40 PM
02-25-2013 02:47 PM
02-25-2013 03:18 PM
tdude51 wrote:
I'm sad to say that after my 3rd RMA for far more than 3 issues, I've experienced yet another hardware failure with my G73JH-A2. I must be insane, because I keep sending my laptop in and expecting different results.
A few weeks ago, the clicking/beeping noises from my hard drive returned. As the weeks went on, they became more and more frequent every time I turned on the computer. Often once I had booted into windows I would see notifications from the system tray from the Intel Rapid Storage Technology icon saying that a hard disk had been removed and inserted again. Steam would often have to verify the contents of the files for games on the hard drive, presumably because it was getting corrupted or there were read errors. I ran a full chkdsk that turned up with nothing, and the issues continued. Finally today I went to play Guild Wars 2 and I got a message saying that the shortcut didn't point to a valid location. Sure enough I checked in My Computer and my hard drive was not listed. My computer will not recognize the hard drive anymore.
I'm extremely lucky that I got an SSD for booting my OS, otherwise my laptop would be completely unusable thanks to yet another hardware failure. I've already sent it in for 3 RMAs for at least 5 different issues. It would've been more if I didn't have to wait until I was on break from school to send it in. This time I have a backup computer, so I want to take care of this one ASAP. I'm so tired of sending this thing back for RMAs. The third time I even had to pay for shipping. For some reason I remember Asus paying for the second time, but they didn't for the first and third.
I tried sending an email to cl-scott who was extremely helpful to me in setting up my 3rd RMA. I sent the above details to his email address but I was met with an automated response saying that "Cathy is no longer at our company." I have no idea who Cathy is. Is cl-albert the new cl-scott? Could you please PM me to help me work this out? Thanks.