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G733QSA random black screen and off issues

Level 7
so while playing WoW my laptop screen will randomly go off
it does not seem like it is getting hot
has not happend for about 3 days untill today while in a BG in wow
laptop just shut off
everything is up to date
at first i thought it might have been wow add ons or something in wow
but i dont think its the case
i am running windows 1 have not up graded to windows 11
using the my asus software i updated the asus smart display 4 days ago and i thought it resolved my issue
been starting wow in window mode then going to window full screen
and as i said earlier was in a battle ground for wow and whole thing just shut off
laptop is not hot to touch or seem like it is getting hot

system specs below
Processor AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
Installed RAM 32.0 GB (31.4 GB usable)
Device ID AD08A737-60C3-4EEC-B84B-47D7B93C03B2
Product ID 00330-53751-50172-AAOEM
System type 64-bit operating system, x64-based processor
windows 10

it also has the 3080 ti build in graphics it is also up to date

i travel and bring this with me it has not been dropped or anything
its about my only source of entertainment when im off work hanging out in the hotel
getting kind of irritating hopefuly someone can help me find the issues lol

in the windows event viewer i see alot of things stuff i dont understand
stuff with smart card service i dont even have a smart card reader on this pc

Level 7
this laptop has one of the keystones in the side
at the time of the issue which jsut occured again i was jsut sitting in windows and the computer was still running the screen went black
had to manualy reboot the laptop
this is the event log i got from windows
Smart Card Reader 'Microsoft IFD 0' rejected IOCTL POWER: The request is not supported. If this error persists, your smart card or reader may not be functioning correctly.

Command Header: 00 00 00 00

i found something about the asus keystone on another form but no issue resolved
this lap top does not even have a smart card reader could it be prefering to the keystone? on the laptop?