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G732LW MyAsus app reports battery and power adapter problem although...- solved?

KITT_2013
Level 7

‎08-26-2020 08:57 AM

MyAsus app reports battery and power adapter problem although the laptop charges fine and the battery works fine. I want to mention that randomly while using the pc, a pop up message appears that says the power connector isn't plugged in properly although the charging is fine and not interpreted or anything. Also the connector is plugged in properly.
2 weeks ago when I checked myasus app, evey hardware test passed and now randomly, battery and adapter issue. Why? and everything is working fine...
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20 REPLIES 20

KITT_2013
Level 7

‎08-26-2020 09:49 AM

MyAsus app reports battery and power adapter problem although the laptop charges fine and the battery works fine. I want to mention that randomly while using the pc, a pop up message appears that says the power connector isn't plugged in properly although the charging is fine and not interpreted or anything. Also the connector is plugged in properly.
2 weeks ago when I checked myasus app, evey hardware test passed and now randomly, battery and adapter issue. Why? and everything is working fine...
The laptop model is G732LW
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krissaegrim26
Level 7
In response to KITT_2013

‎08-28-2020 12:53 AM

I have the same issue. battery and adapter errors are reported. I tried to charge my battery up to 100% and tested it again, this time, battery became OK but the adapter still failed.
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Infyplay
Level 7
In response to krissaegrim26

‎08-28-2020 09:01 AM

i have problem too battery and charger faiiled but all working fine
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KITT_2013
Level 7

‎08-28-2020 09:10 AM

Asus should fix their software...
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AlexMcAin
Level 7
In response to KITT_2013

‎08-28-2020 11:55 AM

Hi, like all of you for me was the same after the latest update, anyways my Battery charges perfect!, what I notice is now time to time Armoury Crate select Windows power mode connected or not. I think there must be an issue between what Win10 reports and what the software tool expects as a good result...I don't know. Please fix this in the next update.
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KITT_2013
Level 7

‎08-28-2020 12:17 PM

Also when launching certain games or game launchers, the sleep setting and brightness of the laptop change to never respectively 100%. Any idea why?
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KITT_2013
Level 7

‎08-29-2020 05:24 AM

I can confirm that the issue appeared also on my secondary laptop, a non ROG one, after updating the asus system control interface v2 to the latest version.
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Blake1
Level 9

‎08-31-2020 01:46 AM

Dear all,
May I double check if your MyASUS App is 2.2.35.0?
If so, please kindly wait for the next update of ASUS system control interface driver and MyASUS APP.
Thank you.
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KITT_2013
Level 7

‎09-04-2020 01:21 AM

It is. Any update on the fix?
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