09-16-2025 09:19 PM
Dear community,
I purchased the new G16 amd 3d cache version with the 5070 TI 16GB RAM.
I installed win11 on it. Basically immediately after setting up everything I've noticed that the upper quarter of the screen randomly has glitches where it looks like on the old TVs when they didn't have signals.
Additionally it freezes frequently for a few seconds even on low loads.
Third issue is when it wakes up from standby at around 70-80% of times it's crashing down entirely and reboots.
Another random issue I've seen a few times is that it was frozen in the boot process for nearly 10 minutes.
All software, drivers, bios etc. Are fully updated. Even after an entire new setup these issues persist.
As I need the laptop for work I can't just send it in for weeks and weeks and hope the issue is fixed.
Asus is unfortunately not really supportive here either.
Thank you so much for your help, really appreciate it.
09-24-2025 12:33 PM
Hello! I had THE EXACT same issue with the nearly same laptop, although it was the 9955hx version, same everything else. I had to return it since it was still in 30 days. Everything I read online with similar problem lead to an RMA. Hope that helps.