10-22-2019
02:10 AM
- last edited on
03-05-2024
07:36 PM
by
ROGBot
03-20-2020 02:08 AM
08-22-2020 12:20 PM
08-28-2020 06:51 AM
10-03-2020 02:11 PM
10-17-2020 04:18 AM
10-21-2020 12:56 AM
01-22-2020 09:50 AM
02-04-2020 01:02 AM
Saltgrass wrote:
I came to this thread because some folks on a Dell forum are also having a problem with the Intel Wireless AC 9560. They are getting a code 10 on the device in the Device Manager and it seems to repeat the driver install but fails.
The 9560 is a different version of a Wi-Fi adapter because it uses a different interface and not the normal PCIe interface. But I was wondering if the card version was not being read correctly by the installer or the system was not displaying the correct PnP info..
Does your Device Manager show the correct version of the card? Does the Properties-Events tab show a driver is failing and then trying to install again?
I can't check on my system because I have a Hero X (Wi-Fi) and it uses a Realtek Wi-Fi adapter..
02-16-2020 10:06 AM
ROGueOne wrote:
Yes, my Device Manager lists the correct version of the card "Intel(R) Wireless-AC 9560 160MHz". Under Device Manager - Properties - Events, the device is installing and configuring properly, it just fails to start sometimes and I get the code 10. I have not returned to the service center yet, but probably will in the future. I've been using the computer plugged into an Ethernet cable, and disabling the wifi card. Occasionally I enable the wifi card and it seems to be working, but I'm pretty sure if I was trying to use it full time it would be failing intermittently.
02-16-2020 01:58 PM
Saltgrass wrote:
I guess there is nothing I could do right now. I am looking at the next generation motherboard for the 10th generation processors and it seems to have the interface for the Intel 9560 and AX 201 cards. If it isn't solved by that time, maybe I will find something.. I have even asked folks to check the WLAN report but it doesn't seem to give information useful for solving the problem.
Thanks for the response..