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G531gt Intel Wireless AC 9560 (Code 10) Problem

ROGueOne
Level 7
My few months old Asus Rog Strix G531gt running Windows 10 is having wifi issues as in the wireless is not working properly, so I have no wifi. It was working completely fine, and then one day the wifi just stopped working 😞

I've already tried just about everything on the internet to fix it besides taking it to a service center, or resetting Windows.

Any help to avoid the service center or resetting Windows is appreciated.

What I've tried:

1) Updated bios to newest
2) Reset bios defaults and saved
3) Updated drivers
4) Tried older drivers
5) Reset Windows network (this got it working for a few days once)
6) Uninstalled/Reinstalled adapter
7) Disabled/Enabled adapter (this has got it working again 2 times for a few days)
1,657 Views
23 REPLIES 23

I started experience the same problem as you, one day (a few days ago)... without any update or whatelse... I tried everything as you but still didn't brought my laptop to service senter (since coronavirus stopped everything). Anyway, i'm starting to think it may be caused by Armory Crate since one day.. after the problem appeared, i had a problem with hotkeys on the laptop so I tried to uninstall Armory Crate and download it again (from app MYAsus). then... uninstalled the wifi driver and installed back the verision available on MyAsus (v20.5, but on intel i see that is available the 20.7 which i tried but without solution), then i restarted my laptop and the wifi was back..... after a few days the problem came back but apparently now, i just need to uninstall/reinstall and it works. Ofcourse this is not a solution but may point the problem to armory crate. I'm now trying to run the laptop without armory crate and see if in the further days the problem happen again or not.

I use to plug/unplug the laptop few times a day since I move it with me in the house (veeeery carefully).

The service center suggested me to restore to factory setup but im sure this is not a solution and it will cause a pain in the ass to re-install all the stuff etc..etc..

I'm really frustrated by this. I think that after coronavirus I will go to the shop and ask to change laptop with another with same spec. even if it will cost me something... i can't buy 1400€ laptop to have this kind of stupid driver problems and waste of time... next time i'll buy something i'll go for apple.. even if i hate it... but never heard of this kind of stupid driver issue on apple system.

I post this tread answer for someone they could not get the card working so this solution will also work for Code 10 error.:cool::cool:;)

https://rog.asus.com/forum/showthread.php?118879-Strix-G531GT-network-adapter-stops-working-when-gam...

I encounter same problems too. I have updated all drivers and even reset laptop, It does not work. So I bought a cat5 cable.
You are not alone, it is a common problem for G531GT users.

...aaand the problem is back for me. Before it seemed to take 2-4 days of this problem reoccuring (only while playing online games), then it just stops happening for a few months until it starts happening again. This is the 3rd time it started happening, currently 3rd day of AC9560 wireless card "dying" and failing to restart itself. It works again after I manually turn the card itself off and on again through device manager.

Has anyone found the reason for this happening? Any valid solutions? Is this something that will keep happening due to some unknown to me updates or something? I don't get it.


Edit: the laptop model I'm using is the G731GW, but the issue seems to be the same.


Edit2: nvm, after windows/armory claimed I had my drivers up to date, I've updated the wireless/bluetooth drivers directly from Intel site using their assistance software and for now it seems that solved the issue, considering the adapter keeps working after ~30 minutes of being ingame.


...Edit3: nope, a day later it happened again. I'm confused.

I was same problem on my g712lw, furst i connect lan cabel then install clean windows form usb flash drive and when windows download update eventing was fine with wifi

Uninstall your OneDrive and Skype, it could solve your problem.

Saltgrass
Level 14
I came to this thread because some folks on a Dell forum are also having a problem with the Intel Wireless AC 9560. They are getting a code 10 on the device in the Device Manager and it seems to repeat the driver install but fails.

The 9560 is a different version of a Wi-Fi adapter because it uses a different interface and not the normal PCIe interface. But I was wondering if the card version was not being read correctly by the installer or the system was not displaying the correct PnP info..

Does your Device Manager show the correct version of the card? Does the Properties-Events tab show a driver is failing and then trying to install again?

I can't check on my system because I have a Hero X (Wi-Fi) and it uses a Realtek Wi-Fi adapter..
Maximus Z890 Hero,
Intel Core Ultra 9 285K

Saltgrass wrote:
I came to this thread because some folks on a Dell forum are also having a problem with the Intel Wireless AC 9560. They are getting a code 10 on the device in the Device Manager and it seems to repeat the driver install but fails.

The 9560 is a different version of a Wi-Fi adapter because it uses a different interface and not the normal PCIe interface. But I was wondering if the card version was not being read correctly by the installer or the system was not displaying the correct PnP info..

Does your Device Manager show the correct version of the card? Does the Properties-Events tab show a driver is failing and then trying to install again?

I can't check on my system because I have a Hero X (Wi-Fi) and it uses a Realtek Wi-Fi adapter..


Yes, my Device Manager lists the correct version of the card "Intel(R) Wireless-AC 9560 160MHz". Under Device Manager - Properties - Events, the device is installing and configuring properly, it just fails to start sometimes and I get the code 10. I have not returned to the service center yet, but probably will in the future. I've been using the computer plugged into an Ethernet cable, and disabling the wifi card. Occasionally I enable the wifi card and it seems to be working, but I'm pretty sure if I was trying to use it full time it would be failing intermittently.

ROGueOne wrote:
Yes, my Device Manager lists the correct version of the card "Intel(R) Wireless-AC 9560 160MHz". Under Device Manager - Properties - Events, the device is installing and configuring properly, it just fails to start sometimes and I get the code 10. I have not returned to the service center yet, but probably will in the future. I've been using the computer plugged into an Ethernet cable, and disabling the wifi card. Occasionally I enable the wifi card and it seems to be working, but I'm pretty sure if I was trying to use it full time it would be failing intermittently.


I guess there is nothing I could do right now. I am looking at the next generation motherboard for the 10th generation processors and it seems to have the interface for the Intel 9560 and AX 201 cards. If it isn't solved by that time, maybe I will find something.. I have even asked folks to check the WLAN report but it doesn't seem to give information useful for solving the problem.

Thanks for the response..
Maximus Z890 Hero,
Intel Core Ultra 9 285K

Saltgrass wrote:
I guess there is nothing I could do right now. I am looking at the next generation motherboard for the 10th generation processors and it seems to have the interface for the Intel 9560 and AX 201 cards. If it isn't solved by that time, maybe I will find something.. I have even asked folks to check the WLAN report but it doesn't seem to give information useful for solving the problem.

Thanks for the response..


I think I might just change out the card myself? I did on my Dell Insprion 13 7386, Purchased one on Amazon haven't had any issues since!
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro