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G17 G712LV fans continue to run in sleep mode

aleha_84
Level 7

‎02-20-2021 03:23 AM

Hello!
Recently purchased this laptop model - G17 G712LV.

Faced the fact that when going into sleep mode, fans continue to work. Also continue to blink the hard drive LED indicator. The screen goes off and the keyboard backlight turns off too. In this situation, I have to turn off my laptop at night. This is not very convenient, as I use it for work (yes i'm using ROG for work due to its high performance).

Already checked a lot of configurations in power options and didnt found any solution. I think it happened after recent BIOS update but not sure. BIOS version: American Megatrends Inc. G712LV.311, 20210108

Has anyone encountered similar problems and how did you solve them?
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SrAnthonyX
Level 7

‎02-21-2021 01:50 PM

It's a new feature introduced with the 311 bios update. This is because of when it's plugged in with AC, the laptop not go to sleep mode, and still running with screen off, and it was causing heating issue, so they solver by allowing the fan on. If you want the laptop to go sleep mode, unplug the ac and it will sleep well. Btw, I found that if it in balance mode, go to sleep too.

I hope I'll help you a little bit.

Regards
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aleha_84
Level 7
In response to SrAnthonyX

‎02-21-2021 02:24 PM

SrAnthonyX wrote:
It's a new feature introduced with the 311 bios update. This is because of when it's plugged in with AC, the laptop not go to sleep mode, and still running with screen off, and it was causing heating issue, so they solver by allowing the fan on. If you want the laptop to go sleep mode, unplug the ac and it will sleep well. Btw, I found that if it in balance mode, go to sleep too.

I hope I'll help you a little bit.

Regards


Yes it helped!
Unplugging AC switched it to "Balanced" mode. With plugged in AC laptop switchs to "Performance" mode. Is there any options\parameters I can change to allow it to go to sleep mode with pugged in AC? I found it weird.

The processor cores are heated to a temperature of 50 degrees Celsius in idle mode. And cooling system works loud. I bought myself an extra fan stand. It helped drop a couple of degrees.
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SrAnthonyX
Level 7
In response to aleha_84

‎02-22-2021 09:58 AM

aleha_84 wrote:
Yes it helped!
Unplugging AC switched it to "Balanced" mode. With plugged in AC laptop switchs to "Performance" mode. Is there any options\parameters I can change to allow it to go to sleep mode with pugged in AC? I found it weird.

The processor cores are heated to a temperature of 50 degrees Celsius in idle mode. And cooling system works loud. I bought myself an extra fan stand. It helped drop a couple of degrees.


You can change the modes in the 'Armoury Creator' app, just press the rog button, or with the 'fan' logo button, and it has to switch automatically. If not, probably you have to install all of this software. I recomend use the app, 'MyAsus' from Microsoft Store and install the necessary software about Asus.
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aleha_84
Level 7
In response to SrAnthonyX

‎02-22-2021 10:23 AM

SrAnthonyX wrote:
You can change the modes in the 'Armoury Creator' app, just press the rog button, or with the 'fan' logo button, and it has to switch automatically. If not, probably you have to install all of this software. I recomend use the app, 'MyAsus' from Microsoft Store and install the necessary software about Asus.


Armoury Crate and MyAsus were already preinstalled on this laptop. Yes i know i can change power modes there, but I dont really like to much the idea that some software controls my settings. Especially it controls sleep mode. So i cant put it to real sleep in "Performance" mode and should unplug AC cable in nighttime.
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