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G16 from the box battery showing 0% and not charging.

PeriXx
Level 7

Just yesterday i bought new rog g16 and when i came home i found that battery is not charging. After installing windows and all drivers problem still remains. I cant update BIOS because he want me to have at least 20% charge. 

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1 REPLY 1

Frinik22
Level 11

The solution is simple, the battery is obviously defective and your laptop is new and under warranty. Go back to the store and exchange your laptop for a new one. What else do you want to do? Why do you need to come to a forum for such a simple problem when the solution is obvious?