Feedback from Asus GL553 and GL753 Owners?

[fluffydelusions]

I am interested to see reviews from people who have owned or used one. I am loving the overall look with rgb keyboard of these laptops more so than the refreshed 502 and 702 line with silver. If anyone has one please post what you think of if.

[cl-Albert]

Gritz wrote:

BTW: are you the person responsible for sheparding this line thru its initial phase?

Sorry, not too clear what you are asking about here, but unfortunately, I'm really not here too much and more to help out when customers have any problems dealing with our local support (primarily U.S. customers since I'm located in the U.S., but we have others on here to help with other regions too).
We really hope our local support will be able to handle and deal with any issues or questions, but it probably doesn't always happen.

Anyway, feel free to check with me or run it by me and I'll try to help if I can.

[Gritz]

cl-Albert wrote:
Sorry, not too clear what you are asking about here, but unfortunately, I'm really not here too much and more to help out when customers have any problems dealing with our local support (primarily U.S. customers since I'm located in the U.S., but we have others on here to help with other regions too).
We really hope our local support will be able to handle and deal with any issues or questions, but it probably doesn't always happen.

Anyway, feel free to check with me or run it by me and I'll try to help if I can.

OK. Understood.

[cl-Albert]

fyi.

If anybody is still interested in the plugged in, not charging issue, finally found the website FAQ about it.

Why doesn’t the battery charge when power level is above 95% with AC adapter connected?
https://www.asus.com/us/support/FAQ/1012793/

[Gritz]

cl-Albert wrote:
fyi.

If anybody is still interested in the plugged in, not charging issue, finally found the website FAQ about it.

Why doesn’t the battery charge when power level is above 95% with AC adapter connected?
https://www.asus.com/us/support/FAQ/1012793/

Just some friendly advice and all due respect, but the updates for Intel chipset and NVIDIA VGA on the website are old and need some updating themselves . I did do a chipset update from a URL that Adrian H had sent and then lost the NVIDIA driver 381.89. Then did the VGA NVIDIA driver update and it simply failed because it was older, I imagine. Went into "Programs and Features in Control panel and deleted the 373.** that tried to be installed and then downloaded the 381.83 and now all is well. So, anyone doing a chipset/ NVIDIA driver update from the website should be aware that doing these together will cause headaches until they are updated themselves.

BTW: Regarding the battery issue, someone should put the info you discovered in FAQ into the Battery section of the GL553/753 manual in BIG BOLD TYPE.

[cl-Albert]

Gritz wrote:
Just some friendly advice and all due respect, but the updates for Intel chipset and NVIDIA VGA on the website are old and need some updating themselves . I did do a chipset update from a URL that Adrian H had sent and then lost the NVIDIA driver 381.89. Then did the VGA NVIDIA driver update and it simply failed because it was older, I imagine. Went into "Programs and Features in Control panel and deleted the 373.** that tried to be installed and then downloaded the 381.83 and now all is well. So, anyone doing a chipset/ NVIDIA driver update from the website should be aware that doing these together will cause headaches until they are updated themselves.

Thanks for your interest and feedback. Haven't had a chance to look into it more, but as far as I know the drivers posted on the ASUS download site have been tested and approved to work with each other as well as other things and are probably what we ship with the systems as well, so not something we can update very often it appears. Prefer to think of them as a 'safe' set of drivers to go back to if you ever want to try to isolate problems and not necessarily where you want to get the latest drivers although it's always a good idea to check the ASUS download site first to see if anything newer is available that can help.

Wondering if the Intel chipset driver update you were referring to was from the ASUS download site or from Intel's site, and if it would have worked any better to skip it and just update the Nvidia vga driver, but if any customers run into problems, hopefully they can just follow your suggestions.

Gritz wrote:

BTW: Regarding the battery issue, someone should put the info you discovered in FAQ into the Battery section of the GL553/753 manual in BIG BOLD TYPE.

Thanks for the reminder and just made another request for this.

[Gritz]

cl-Albert wrote:
Thanks for your interest and feedback. Haven't had a chance to look into it more, but as far as I know the drivers posted on the ASUS download site have been tested and approved to work with each other as well as other things and are probably what we ship with the systems as well, so not something we can update very often it appears. Prefer to think of them as a 'safe' set of drivers to go back to if you ever want to try to isolate problems and not necessarily where you want to get the latest drivers although it's always a good idea to check the ASUS download site first to see if anything newer is available that can help.

Wondering if the Intel chipset driver update you were referring to was from the ASUS download site or from Intel's site, and if it would have worked any better to skip it and just update the Nvidia vga driver, but if any customers run into problems, hopefully they can just follow your suggestions.



Thanks for the reminder and just made another request for this.

Well, as mentioned in the prior post to this thread, I've gotten everything up and working. I have added another stick of memory, now 32GB and changed the platter drive to a Crucial MX100 512GB SSD that was in the old DELL that failed. I've backed up the entire configuration to an external drive with Paragon .(the Windows Backup & Restore seems to keep failing). Will go into services and shut down and restart to see of that fixes it. It states that it "failed in prior attempt."

The system, however, is running smoothly and very cool (never over 50C) with the fan hardly making any noise when it runs at all. Have not done any gaming on it yet, but at this point, I don't anticipate any problems. I haven't experienced any random shutdowns yet. Hope I don't.

Really nice computer. I like it.

[Warboy]

I wonder when there is gonna be bios updates.

[Sid7886]

Hey guys,

I am facing a problem in my laptop GL553VE. As per my observation, the laptop shuts down automatically if you boost your fan manually through ROG gaming center. If i keep my fan on 'Auto' mode, it enables me to play games for longer than an hour or so without any automatic shutdown..also i have noticed when i do a manual fan boost, it does help to lower the temperature but kills my fps in games ( about 15-20 fps) which is a lot. I thought probably the fps drop would have been happening because the fan boost is lowering the gpu clock/cpu clock to make it run cool, however, the MSI afterburner shows the default clock speeds only (i.e no underclocking)

I talked to Asus customer support on this and they told me to update bios version to 302. I updated the bios, however, this hasn't resolved the problem. I don't know if its a software issue or a hardware one. Also, i am unable to ascertain the fps decrease when doing a manual boost..

Let me know if you guys are facing same issues and whether you have found any permanent fix for this yet or any other software which can be used for boosting fan speed in lieu of ROG gaming center.

Thanks**

[Mishazzzxd7]

Hello, I want to buy gl553ve, for games, the World of Tanks, well, after honoring the forum, I doubt about temperature, play for a long time, give advice to the owners, what other problems are there in this model, or will you advise something else, thank you.