Driver power state failure ASUS ROG GL553VE-FY022

[Pop_Gabriel]

My laptop freeze random (in games, on web etc) and mostli when i switch tabs from games to desktop and desktop in game (alt tab). When it freez i can;t do anything but force shutdown from the power button or wait until he give me bluescreen and the error driver power state failure.

So i have this issue for about 2 weeks and i can't find any solution online. The laptop is brend new i bought 2 weeks ago. I tried to look for driver issues in dvg manager in safe mode the driver that have issues is "generic pnp monitor"i did uninstall is and installed it again (in safe mode) but it keeps tell me that "win has det. that your driver is up to date". In normal mode i don't have any yallow marks in dvg manager.

My video drivers are up to date.

[vennacher]

Possible quick fix...Does your board have an Asmedia USB 3 controller? If yes use the drivers embedded in windows 10 instead of the Asmedia drivers.

A bit more involved...download/install the "windbg" app from the windows store (it is free) and use it to read your blue screen dump file. This will tell you the driver that is most likely causing you problems. (you might need to change the security permissions of the dump file...add yourself with 'full permissions' and as the file owner)

[Pop_Gabriel]

I did check the usb drivers and they are from windows and i did check the dump file but i didn't understand what is going on there so il leave you the dump file and the analise file. If you can't download or open them ill leave screenshots.

https://drive.google.com/file/d/1tOhWwysnfxGRurwrt4mPIj5gi5sLULLC/view?usp=sharing dump file

https://drive.google.com/file/d/1tOhWwysnfxGRurwrt4mPIj5gi5sLULLC/view?usp=sharing

[vennacher]

something is preventing me from adding a reply to the existing thread so starting a new one...

The .dmp file indicates pci.sys is the culprit. (your pci driver). I am not exactly sure how to repair for this, but if it were my system I would start by...
1-running system file checker (sfc /scannow) in an elevated cmd.exe window. If there are errors this cannot fix then
2-run "DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource\install.wim" in the elevated cmd.exe window. And if this doesn't do it then
3-system reset found under settings, windows update, recovery.
Articles explaining these here: https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image
and here: http://home.bt.com/tech-gadgets/computing/windows-10/how-to-fix-windows-10-problems-with-system-rest...

[xeromist]

Merged in Vennacher's post. Thread is not locked so not sure why there was an issue. :confused: