12-17-2024 03:40 AM
Hello!
I have a trouble on my laptop (g834jz/64Gb ram/3tb ssd).
MS W11 did autoupdate with installing cumulative update for W11 v.23H2 KB5038685. Also it autoupdate BIOS of my laptop version up to 330. After that a have a random BSOD (crash) on logon, work and also simply empty page.
I go to the asus.com and download BIOS v331. But nothing happens :((. My work stopped :((. And i can't downgrade this BIOS to v329.
Help me please.
12-18-2024 12:05 AM
1. Check for Conflicting Drivers:
2. Analyze the BSOD Error Message:
3. Disable Fast Startup:
4. Run System File Checker:
5. Consider a BIOS Downgrade (if possible):
6. Contact ASUS Support:
12-18-2024 03:04 AM - edited 12-18-2024 03:35 AM
Thanks for your help.
1. In device manager - all ok.
2. By bluescreenview-x64 app crash caused by ntoskrnl.exe.
4. All done with sfc/scannow, it is ok.
5. BIOS Downgrade is blocked. Try it by asus ez, winflash.
Thanks one more, i will try №3 and then №6.
№3 - fast boot is disabled.