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[BUG] AURA Core broken after resume from sleep/hibernation

hexaae
Level 13

‎02-18-2019 02:25 PM - last edited on ‎03-06-2024 08:38 PM by Community Admin

Every time I wake up my PC from sleep + hibernation my AURA Core (Settings: SMART mode) is freezed and not working (LEDs are stuck).
I have to launch ROG Aura Core tool to wake it up.

GL703GS (BIOS 308)
ROG AURA Core (Aura.exe) 2.0.4.0
AuraListen.exe 2.0.4.0
Windows 10 1809

EDIT:
Never mind, seems to work fine now even after resume from sleep+hibernation (?!)...
// ASUS SCAR18 G834JY, i9-13980HX, 4090 256bit 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34" Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse.
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3 REPLIES 3

hexaae
Level 13

‎02-19-2019 06:01 AM

Have to correct myself again: LEDs get still stuck in SMART mode but simply doing nothing but playing games. All of a sudden SMART may stop working and keyboard LEDs will be stuck with the last working color (e.g. all yellow).
As always runnig AURA Core app will wake it up again and SMART mode will work again as expected.
// ASUS SCAR18 G834JY, i9-13980HX, 4090 256bit 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34" Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse.
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hexaae
Level 13

‎03-04-2019 01:21 AM

This bug has never been solved, even with
ROG Aura core service 3.02.58 (2019/02/12)
and latest ROG Aura (UWP) from MS Store.

If you're used to not reboot/shutdown your PC and use sleep+hibernation most of the time, randomly after a few days the service won't work anymore and you have to "resume" it launching the ROG Aura UWP.
// ASUS SCAR18 G834JY, i9-13980HX, 4090 256bit 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34" Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse.
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hexaae
Level 13

‎03-04-2019 01:25 AM

zero support, the asus way
// ASUS SCAR18 G834JY, i9-13980HX, 4090 256bit 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34" Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse.
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