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Brand new Asus ROG Strix G15 Keyboard not working

mw12
Level 7

Hello all! My brand new  Strix G15 just arrived today......and I found out the keyboard does not work. I have tried many 'solutions' I can find online, like uninstalling/reinstalling drivers, updating Windows, etc., but the keyboard just refuses to work. It does not even light up. In fact, the keyboard worked briefly when I turn on the machine for the first time to enter wifi password, but it stopped working after that. Any ideas ? Any help would be greatly appreciated! 

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