Bad Performance of ASUS Strix

[TurboManiac]

Hello.

I have from few days this new ASUS notebook - Strix G614JI with RTX4070. I am trying to post here questions about problems with the performance but it was deleted. This is not how you at Asus are going to gain customers - with removing posts..Please start to treat your customers with  respect, for the people that trusted you and bought your notebooks. Why I am not able to post questions? I am not being rude or use offending words or whatever.

My issue with the Strix is that the GPU is throttled down and the performance is not acceptable for such a notebook. This happens when CPU is also loaded above certain limit,  I am reproducing this with rather simple tasks.. After about 10-20 seconds after starting the test after the GPU heats up and temperature rises with several degrees, the performance drops drastically, 2-3 times. I have all the recent drivers, latest Windows 11 x64 and no options in NVIDIA Control Panel, G-Helper, Armory Crate or GPU Tweak helped. What I can do to prove this issue and get the notebook fixed or replaced? Please send me notification or email at least to know that your site and support works.

Thanks.

[eXplode]

better read some posts in the forum my old laptop was whit rtx 4060 and i7 13650 and everything worked perfect whit perfect frametime and fps just go reed more posts and you can see there some solution and how to check where can be the problem if have any i writed so much about this ... just read

[eXplode]

just some screenshots whit all data to see what power the laptop use and how is optimized

[TurboManiac]

I didn't get it. If you mean this post -    Strix G16-G614JVR Out of the Box Power Problem 

Ok, you reproduced a power problem, you suspect the power charger but you never really proved it? Did you try with another power charger? If this model is defective, if power charging of a brand new ROG is not working, it is very easy to try and test with another, right?  I don't believe it  but I have another power charger from Asus TUF with RTX3050TI, I will try to test if the power supply is the problem and also the Hwinfo output and will post it here..It is so bad that I have not even used the laptop for games.

[eXplode]

so from here i dont know how someone can help you ... if you have the waranty for the laptop just contact to any service who's  work whit asus and send it to the repair center .... it doesnt matter from where you buy the laptop and how much warranty left in MyAsys app it deppend from the document that you buy the laptop 

you have a problem and the ways to fix is first to try by yourself and after that to send it in repair service that laptop you have must work good in all AAA game for this reason try to check where can be the problem if you dont have the time send it for repair

the screenshots that i send you are to see also what information you can check and provide to see what really happen

[TurboManiac]

Thanks for this info. I used the notebook only for 4 days and have hope that I can return it to the shop, will try today.

The test with another power charger did not improve anything. There is certainly a power issue but I am not sure where is it - in  the charger, Windows, CPU, BIOS, mainboard...I can see that in certain cases CPU + GPU just don't wants to work together, the temperatures are at very low levels around 50 degrees at most, GPU-Z is showing 40% GPU Load and very low temperatures. Trying Ultimate and Optimal mode in G-Helper did not help.

I looked for a software to quickly benchmark the notebook, I don't know maybe as a gaming machine it works better. ASUS RealBench app did not worked, I didn't see it to load the NVIDIA GPU - only the CPU and integrated Intel GPU so what is it benchmarking? Just another pointless software from ASUS....

I tested and with FurMark, it gave me a score of 9968. Can someone comment is such score Ok for the Strix G16 and RTX 4070? I can live that it is not the best in the range but problem is now that FurMark tests extensively and with very high load only the GPU,  issue happens when the GPU and CPU have to work together.

What software test will accept ASUS to prove that there is a problem?

[eXplode]

the score doesnt matter so much in your case when you make the benchmark test you must see 100% utilization and around 120 watts of power also the GPU frequency is important 

check my GPU test it show 100% usage and 175 watt power usage this is the max from everything that i can get 

that test you need not score test 

[TurboManiac]

Ok, I think that following your advice I am able to reproduce the issues with this defective laptop. This is what seems to happen -

First I run the FurMark without any CPU load, FPS is 180, GPU Load 100% and GPU Power Drain is about 105W, almost perfect:

Then I noticed that in FurMark2 there is a CPU Burner tool, when I start it during the GPU Test Run CPU is also loaded close to 100%, I can see that GPU power drain drops drastically to 12W, then raises to 20-40W , FPS drops twice and the tests starts to cuts off frames, GPU temperature also falls with at least 15 degrees. This continues for awhile and  after 20-30 seconds the GPU power seems to jumps again to 100W and FPS is again Ok:

So it seems that starting the CPU Burner and loading the CPU affects GPU heavily, CPU and GPU fights for power and result is blocking of the GPU and unstable FPS. My other laptops does not behave like this, when I start the CPU Burner FPS may drop but not more than 5-10%, CPU and GPU manage to work together and GPU power drain stays stable. But it is not reproducing each time.

This maybe explains my issues, during games you are loading mostly the GPU while the CPU consumption stays low and you may not notice problems. But once the game starts to use the CPU you also may have sharp FPS drop and shuttering. I need this laptop for calculations where both the CPU and the GPU are loaded.

What I can do to improve this problem? I can post a video with this behavior during the FurMark test . I have also tests with ML calculations where Sitrix performs worse than Nitro.

Thanks for the help.

[eXplode]

So can you check what is the power usage of the CPU becouse for your laptop MAX power usage of both CPU and GPU combined is about 180-200 watts and cant get more than this also is normal to have a problem when you start 2 benchmark tests this is different from the game and for sure on every laptop can make stutters if you have some games you can test there whit the graphs from the photos that i send you if you have good fps in games and other task's so no problem but to run 2 different benchmark tests i very very heavy for the laptop becouse you even can go over the limit of 200 watts and overheating the laptop ... My laptop have 240 watts limits but whit some undervolt overclock and changes for 2 second's i hit 265 watts and the laptop crash at the second so if you try some games and your FPS power usage and stats are normal you dont have any problems but in benchmark tests is impossible to get stable performance for both GPU and CPU on any laptop .... Other reason is that your MAX power usage for the GPU is 140 watts and for the CPU 175 watts ... This make a lot of power combined and i dont know a laptop that can handle so much power combined even some laptops like mine have 175 watts power for the CPU and GPU if my laptop use this power at same time it going to melt for sure .... So dont do crazy benchmark tests your GPU work good just try some games if the work good you are fine 

[MasterC]

Hi, I'm not sure what deleted posts you're referring to, you have a duplicate post here:
https://rog-forum.asus.com/t5/gaming-notebooks/very-bad-performance-of-asus-rog-sitrix-g6-with-rtx40...

If you have published two posts successfully, then perhaps there was profanity, links, or images which triggered the system to block it. 

In any case, the ROG Care section is where you can find customer service agents, outside of that, discussions are with the community. I will close the post you have in ROG Care since you are receiving constructive feedback here already. To avoid confusion, we do not allow duplicate posts.