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Asus Strix G17 constantly freezes

joaoefmota
Level 8

Hello all!

I recently bought a StrixG17 (Ryzen 7000/9, RTX 4060, 16Gb DDR5) and I have to say I'm pretty disappointed so far.

As the subject implies, the laptop is constantly freezing, meaning I have to force shut it down to work with the machine. The thing is that these kinds of issues happen almost immediately after turning it on, like completely freezing on the password input (Windows 11 Home). Sometimes, even after restarting the laptop I get another freeze situation of the bat. Also, I have also experienced the occasional blue screen of death. 

I don't know if it is connected to the thing, but I also noticed that when I disconnect the charger while the laptop is on, there is a system stutter for like a second, and the screen flickers. Turning the power charger on again makes the screen to flicker a bit, but there is no system stutter (like watching a YouTube video and suddenly you have like 1fps for one second).

Things I have done so far to solve the issue: 

- Update all the drivers, either by going to the official Asus Driver page (and inputting my laptop's serial number), or downloading from the official websites (like AMD and Nvidea);

- Running a system check to find corrupt files, like sfc /scannow, msdt.exe -id DeviceDiagnostic, DISM.exe /Online /Cleanup-image /Restorehealth;

- Turning the laptop off, removing all physical connections (including charger), and pressing the power button for 1 minute to reset the BIOS.

- Reinstalling Windows 11.

Nothing solved the issue. I already RMA the laptop, the people at Asus mentioned they solve the blue screen situation by resetting the system (LOL), which I mentioned before that it was done here at home.

Suffice it to say that the faulty laptop is still here with no solution so far, so I'm about to RMA it again.

I have bought the laptop for work reasons (and occasional gaming hehe), and the reason for Asus is that I have an older laptop, from the same brand, that is still running for about six intense years of studying, working and gaming. Fantastic machine, so I had no second thought to follow Asus once again and kind of blow my budget. Now, I'm having second thoughts for real.

 

Did you ever found something like this?

Thank you 🙌

 

1,932 Views
36 REPLIES 36

Did u try solution posted by CkFoo?

Juuu
Level 7

@joaoefmota are u still cant solve the problems bro? I have same problem here 😞

utchka
Level 7

DWSJ80
Level 8

I have had the same issue. I could get the laptop stable as long as Armoury Crate was in performance or turbo mode, but anything else resulted in freezing. After reinstalling everything, it now is never stable and it freezes randomly about once an hour.

King_Arthas
Level 7

Hi, same issue with ASUS ROG STRIX G713RC.... latest bios 327

I reach to the point to install Win 10... did not keep it long as there was no wifi driver... Then happens that it kill my Recovery... Actually it was still there and started... then crash... since then i have recovery partitions with data, however can not start it....

I reinstall win 11, connect RJ45, windows update wifi driver and update all pc... Still have occasional freezing, now also i t kind of crush when playing youtube (again  probably related to GPU switching)...

 

Im also quite disappointed from change of F1 F2... related to 1 2 3... At least this one running cold, not like my old rog gl552vw, where was quite uncomfortable keeping left palm at 36C while browsing... This one i got it on a good price 750Euro(no backpack and mouse, win11), for last one I pay 1350euro (backpack and mouse, no windows, NVMe PCIe).

I finally traced all my issues to low power settings. The specific one that finally did it or the combination is a little bit unknown but the final piece was not allowing "the computer to turn off this device to save power" for I2C HID Device in the device manager fixed it.

The computer is now stable. I havent started experimenting again with normal modes instead of performance or turbo.

 

 

 

King_Arthas
Level 7

I thought it could be related to  windows 11 virtualization so i again go back to win10... now all good. Including start menu 🙂