Laptop Model: ASUS ROG Zephyrus GA402RJ 20 Purchase Date: July 22, 2023 Configuration: No upgrades or modifications.
Hello ASUS community,
During regular use of my laptop, the screen began to flicker. After restarting, unplugging, and re-plugging the external monitor and power cord, the laptop's screen went entirely black. When I connected an external monitor, it worked perfectly, but the laptop's built-in screen is no longer detected by the system, remaining black. The drivers are up-to-date, and I've tried updating the BIOS, changing the kernel, leaving the notebook off for hours, performing a hard reset, and also booting attempts connected to the power source or just on battery without any other devices. However, the problem persists..
I am available to provide any additional data or information that might help. I sincerely appreciate any assistance or suggestions!