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Asus Rog Strix Scar II GL504GM - Battery to zero 0%

Marioss
Level 7
Hello,

I have Asus Rog Strix Scar II GL504GM, the issue im running into is about the battery. When my battery is below 50% (more or less) and the laptop is off, when i power it on, and it is NOT with charger on, it starts normally and when i see the log in screen, i see the battery on the down right corner on the percentage that it was before i shut it down, and sudenly goes to 0 and shuts down. And when i power it on again (with charger this time), it is 0%.

It is not draining when i shut it off, because this can be happen also if it is 50%, i shut it, and turn it on again after 15 minuts for example, so it is not drainage, also i see the percentage of the battery i had before i shuted, at least for 1 sec, so for a weird reason it remembers the % but then it goes to 0 and shuts it imediately. If it passes this second, and it not turned off, then its is ok, so sometimes it turns off, sometimes it waits for me to login as a normal boot procedure.

I have All latest windows updates, i have latest bios update 310, i am really really carefull with the laptop, not stress it, not force it, etc. I tried the tips i read on internet about fast boot, from computer or from bios or both, unistalled the Intel rapid storrage also that i read is not helping for that, also "delete" the battery from device manager so it installs its drivers again when it boots, still didnt help. The laptop is about 8 months new with extreme careful useage, and good battery charging.

Except this, the battery working fine, and this is happening once every 2-3 boots, sometimes on every boot, this is never happend when my battery was 100% charged on the last shutdown. I dont know i feel it is software issue not hardware/battery issue because it happens only sometimes not always. So guys did anyone had this issue before? can you suggest something to try? Thank tou in advance.
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278 REPLIES 278

dashiel.za wrote:
Hi guys, after 5 attempts of addressing the issue, the service center deemed the entire thing faulty and gave me a credit note
So all efforts are worthless and I recommend that you just try to get your machine replaced by another laptop.

This issue really sucks and there should be more care about it, which unfortunately, Asus isn't bothering with.


Same here! The service center send me the negation.

Hi! As the title says, I found the cause, and the real solution, to the battery problem affecting our laptop. The culprit is of the NVIDIA driver, you should use the latest one from ASUS and not the latest one from NVIDIA or the one provided by Windows Update.

In order to fix the problem uninstall your NVIDIA driver and install the one provided by ASUS on the support site (version 425.46). Windows Update will automatically update the driver to a newer version, to avoid this download wushowhide.diagcab (Google it) and hide the NVIDIA driver download then reboot. If Windows updates the driver go into device manager and rollback it, if you used wushowhide.diagcab it should stop trying to update it and the battery problem will be solved.

Now, the real problem is that the working driver is almost a year old, so please ASUS, update the NVIDIA driver for our notebook at least one last time, don't make us choose between working battery and new drivers with support for new games!

I'm tired of this issue and I'm considering buying a brand new battery for my laptop. Perhaps the ones we have are somehow defective? Has anyone tried to replace their battery and did this issue dissapeared?

PTSONIC wrote:
I'm tired of this issue and I'm considering buying a brand new battery for my laptop. Perhaps the ones we have are somehow defective? Has anyone tried to replace their battery and did this issue dissapeared?


The majority of the batteries available online are either fake or on the shelf for more than a year. I have tried buying 2 batteries from different sellers and they were worse than the one that came with the laptop.

Before the warranty ended, I sent the laptop for repair due to various issues. Asus has replaced a lot of parts including the motherboard, battery, heatsink, fans, and WiFi antenna. After the repair, I no longer experience the battery depletion issue anymore and it's been more than 4 months.

alma23 wrote:
Hi! As the title says, I found the cause, and the real solution, to the battery problem affecting our laptop. The culprit is of the NVIDIA driver, you should use the latest one from ASUS and not the latest one from NVIDIA or the one provided by Windows Update.

In order to fix the problem uninstall your NVIDIA driver and install the one provided by ASUS on the support site (version 425.46). Windows Update will automatically update the driver to a newer version, to avoid this download wushowhide.diagcab (Google it) and hide the NVIDIA driver download then reboot. If Windows updates the driver go into device manager and rollback it, if you used wushowhide.diagcab it should stop trying to update it and the battery problem will be solved.

Now, the real problem is that the working driver is almost a year old, so please ASUS, update the NVIDIA driver for our notebook at least one last time, don't make us choose between working battery and new drivers with support for new games!




I have gl504gw and i have to downgrade to a driver which is over 2 years old for your solution to work


Instead, will this solution work. That in the global settings, i set the preferred gpu processor to auto select?


89325

Few months ago I sent my laptop to service center according to Blake's advice. After that visit laptop was working fine, battery issue was gone.
According to service report, technicians didn't replace any hardware parts (so, did they modify bios somehow?). My bios version was 308.
Unfortunately a few days ago Windows 10 suggested me to update bios to 310 version and after that issue reappeared again.
Every battery discharge to 70% or less cause boot issue next day morning and additionally I cannot longer undervolt my cpu :-(.
Downgrade to version 308 (from official Asus website) resolve problem with undervolt but battery issue still persist.

But, guess what.... 2 days ago I installed Ubuntu 20.10 and in this system the issue not persist. I switch off laptop at 70% or less capacity and next morning laptop starts normally. Hmm... Is that means problem comes from windows, firmware, driver.... Asus.... really???

Mareckb wrote:
Few months ago I sent my laptop to service center according to Blake's advice. After that visit laptop was working fine, battery issue was gone.
According to service report, technicians didn't replace any hardware parts (so, did they modify bios somehow?). My bios version was 308.
Unfortunately a few days ago Windows 10 suggested me to update bios to 310 version and after that issue reappeared again.
Every battery discharge to 70% or less cause boot issue next day morning and additionally I cannot longer undervolt my cpu :-(.
Downgrade to version 308 (from official Asus website) resolve problem with undervolt but battery issue still persist.

But, guess what.... 2 days ago I installed Ubuntu 20.10 and in this system the issue not persist. I switch off laptop at 70% or less capacity and next morning laptop starts normally. Hmm... Is that means problem comes from windows, firmware, driver.... Asus.... really???


The latest bios was 313, The issue is related to firmware for sure which give unreliable info and unexpected shutdown on our machine

Sorry, I forgot to mention that my model is GL704GM and for this machine the latest bios is 310.

Always thought it was my problem not using the laptop carefully until I saw this thread. September 2021 any solution?

I also have a GL504GW which this problem happens and it's really confusing
my pc is plugged in all the time and suddenly I remove the power to turn it on with battery it just suddenly says 0%
and pc kept rebooting itself doesn't seem to have the problem when I unplug it while its on

90247
that's my battery report HWiNFO64 said 90% wear level and then after the battery is charged it says 20% and myasus app says the battery is in good health
should I trust it?
also is Discharge Rate: -67818 mW normal?