02-24-2020 02:00 AM
12-21-2020 02:36 PM
PTSONIC wrote:
How are you so sure of it? Yes, all the softwares are up to date.
12-21-2020 02:32 PM
silvergem wrote:
This is a software issue. did you update your myasus and asus control interface?
12-21-2020 02:41 PM
enriquecs2005 wrote:
No, this is not a software issue! My laptop's motherboard and battery (which I paid for) were changed and the problem reappeared at 3 months. It's a problem that Asus knows quite well but refuses to give us an answer (it's probably too expensive and keeps it hidden). But as everyone on this forum responds very late ... Maybe Asus is waiting for our warranty to expire and they have escaped liability. Why doesn't Blake answer anymore? Because they probably found out what the problem is and what the costs are to solve it. My laptop will come out of service tomorrow. I'm curious what else they've solved. 3 times with the same problem. I will send it to the service until it solves the problem or I replace the product.
12-24-2020 01:30 AM
silvergem wrote:
I'm using the Battery health charging inside the Myasus app and limit my battery charging to 60% - 80%, when i check the battery wear it ranges from 25-50%. whenever I've full charge the laptop the battery wear go back to 10-15%.
12-15-2020 09:25 PM
bruskheal wrote:
Hi everyone,
As many of you, I couldn't use my laptop if the battery charge was below 60% when turning it on because iit would inmediatly fall to 0%. As of today, I realised that MyAsus app got an update (now I have the 2.3.7.0 version) and just for curiosity, I tried to turn my laptop on with a 60% of battery and it worked. Tried a second time just after the first time just because I thought it was luck, but it worked again, there was no battery drain. I left my laptop with a 56% of battery turned off and went to sleep; after 8 hours, I tried to turned it on and it worked again, so i think the battery drain is solved. I don't really know if it was because of the MyASUS update or something else, but I will be testing my laptop in the upcoming days to let you know if it keeps working without drain 🙂 if you guys could tell me any action or whatever to trigger the battery drain, i could test it on my laptop to see if my laptop keeps working, also I can show you any configuration you need so you can fix your own laptops. Sorry if some parts are unreadable but i still get confused with some expressions while writing in english haha.
12-22-2020 12:20 PM
02-10-2021 03:31 PM
02-11-2021 11:25 AM
qmig123 wrote:
I got exactly the same problem with my Asus Scar 2 GL504GW... Was thinking of sending the PC to the warranty but gave up on that once I discovered this thread... so many people with the same problem and no solution yet? :s I started to have this issue maybe in December 2020
02-11-2021 01:04 PM
mbushnaq00 wrote:
I suggest you send your laptop for repair, I had my motherboard replaced 3 times (for other issues) and the battery once till the problem was completely resolved.
It's been a month since the repair was done and the battery is working perfectly.
02-12-2021 10:30 PM
qmig123 wrote:
hmm good to know. Yea I might do that.. The only thing is I think the warranty of the battery is just 6 months, and I got the laptop 1 year and half ago (August 2019) so they will not put a new battery most likely 😕