02-24-2020 02:00 AM
11-24-2020 06:13 AM
dan_himura wrote:
I only have the system test checks they have done, maybe I can fill also a battery report to check this battery status.
dan_himura wrote:
It is not normal to discharge while plugged-in, because the mobo should get all the juice needed from the AC adaptor, and this is actually the issue that made me call for the first RMA, together with the scratching noise of the CPU while "under work", most audible while scrolling down and up on a browser.
Now I am really preoccupied because after 1 hour of Zoom meeting plugged-in, I turn it off and on again after dinner and it shows "98% not charging".
They have changed the mobo and the scratching CPU came back. Does anyone know how to fix this?
11-24-2020 11:23 PM
vashish27 wrote:
Thanks, I'll appreciate. Please PM or post if you are comfortable with it.
What kind of scratching noise? Like HDD's spinning or like old phone modems? Anyways, I have never experienced any abnormal sound from inside the chassis. Maybe another forum
11-26-2020 12:21 PM
JoyHerobrineking wrote:
No need to Worry about that scratching noise, it also comes from my cpu when it is in the 4GHZ area. this "scratching noise" is coil whine.
11-26-2020 05:12 PM
11-27-2020 07:03 AM
11-29-2020 01:04 AM
dasher_faster wrote:
Hello y'all. I also have this issue on my GL504GW. I got the battery replaced and still acted up like how you all said. Judging from your statements, even changing the motherboard, the problem continued ya?
I sent my laptop to the servoce centre to check on it and maybe they know what is wrong with it. If they cant point it out, they'll probably send it Asus. Hopefully that will make them think of what's happening to the GL504 Series
11-24-2020 03:00 AM
vashish27 wrote:
So **** happened again last night. I switched off the laptop at around 02:00AM with about 75% battery. Then started at around noon the next morning i.e. after approximately 10 hours. My bad, I did not notice the battery level cos it has not been giving me problems since the last 7-8 months. After about 10-15 minutes of browsing, i noticed that a windows update is asking for restart.. So I restarted and BOOM :mad: it could not go past the loading screen and shut down on its own because the battery was ZERO. I was able to start the pc only after plugging in the charger and yeah , the battery indicator was showing 0% .
Also I checked that battery wear suddenly increased to about 70% (that is only 30% battery life remaining) . Although the wear level became normal (approx 15% for me) after i recharged the laptop to full 100% and some more.
I could not find or was not able to find anything in the event viewer.
Now, the important part : only thing that I did differently in last 4-5 days is that I started using ASUS health charging much more, i.e. keeping the laptop plugged in for long hours at "maximum lifetime" mode. So maybe , this software is the culprit.[/QUOTE
Sir will this work for me? I had this 0% issue level was 14% now at 74%
Owner of GL504GW
11-30-2020 10:35 AM
vashish27 wrote:
haha, I was about to post just the same.
I have myASUS app version 2.2.38.0 (latest), health charging function is broken and the battery keeps on charging until full. (mine minimizes to taskbar though)
But this is not app's problem, it started happening after updating the Asus System Control Interface driver to version 1.0.31.0
Have you also noticed that after installing this driver, the battery is charging at a much slower rate than before. Maybe thats how ASUS wants.
11-30-2020 01:45 PM
11-30-2020 01:54 PM
enriquecs2005 wrote:
Hello everyone, unfortunately the problem reappeared the other day. The laptop was turned off for 2 days with a 22% battery level. At startup the battery shows 22% and immediately 0% .... At startup it had a wear of 25% and after full charge the wear returned to 5%. So even replacing the battery and the motherboard does not solve the problem ... after 3-4 months it reappears ... sad, I'm tired of Asus ... they don't even answer us ... a 1 year problem ... for a laptop over 1200 Euros ... I'm curious what will change under warranty now. Seriously Asus?!? You really don't respect your customers !!! Shame! It's probably a design issue and they don't want to take it on. I think they all do that but most users being a gaming laptop keep it plugged in.