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Asus Rog Strix Scar II GL504GM - Battery to zero 0%

Marioss
Level 7
Hello,

I have Asus Rog Strix Scar II GL504GM, the issue im running into is about the battery. When my battery is below 50% (more or less) and the laptop is off, when i power it on, and it is NOT with charger on, it starts normally and when i see the log in screen, i see the battery on the down right corner on the percentage that it was before i shut it down, and sudenly goes to 0 and shuts down. And when i power it on again (with charger this time), it is 0%.

It is not draining when i shut it off, because this can be happen also if it is 50%, i shut it, and turn it on again after 15 minuts for example, so it is not drainage, also i see the percentage of the battery i had before i shuted, at least for 1 sec, so for a weird reason it remembers the % but then it goes to 0 and shuts it imediately. If it passes this second, and it not turned off, then its is ok, so sometimes it turns off, sometimes it waits for me to login as a normal boot procedure.

I have All latest windows updates, i have latest bios update 310, i am really really carefull with the laptop, not stress it, not force it, etc. I tried the tips i read on internet about fast boot, from computer or from bios or both, unistalled the Intel rapid storrage also that i read is not helping for that, also "delete" the battery from device manager so it installs its drivers again when it boots, still didnt help. The laptop is about 8 months new with extreme careful useage, and good battery charging.

Except this, the battery working fine, and this is happening once every 2-3 boots, sometimes on every boot, this is never happend when my battery was 100% charged on the last shutdown. I dont know i feel it is software issue not hardware/battery issue because it happens only sometimes not always. So guys did anyone had this issue before? can you suggest something to try? Thank tou in advance.
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278 REPLIES 278

Ok, the new Bios 312 indeed fix it, but for some months only, now it does it again, with even higher percentage the batter, today i restarted it with 65% percentage and get to 0% immediatly and shut it down.

Anyone got some good news?

Same here rog strix scar ii Gl704gw bios 309. Didn't have this problem back in April when i had bios 306, windows 1809 as i can remember.
So, what have we found? Why this occurs? Is it a software problem from asus programmes,a windows update problem,an intel update problem, a bios problem?

Hey everyone. Does anyone else experience a problem where the charger keeps connecting/disconnecting? It happened few days ago, I'm not sure if it's a problem with battery/motherboard/software or charger. For the reference my laptop is GL504gm GTX 1060 and it is 2 years old

HellSoul wrote:
Hey everyone. Does anyone else experience a problem where the charger keeps connecting/disconnecting? It happened few days ago, I'm not sure if it's a problem with battery/motherboard/software or charger. For the reference my laptop is GL504gm GTX 1060 and it is 2 years old


Nope, must be something else. As a first step, maybe try a different charger. Even if not original, you will easily find compatible ones lying around or from a local repair shop.

Guys, help please. Now I am getting this crap 0% battery everyday upon starting from shutdown (after leaving overnight). No matter how much is the battery percentage.
I know and have experienced before that if I do a windows reset, it will work for a few days until some updates... But I don't have time and don't want to go through the whole windows reset process again.

Has anyone been able to replicate this behavior??? Asking because maybe we can avoid doing certain things to prevent the issue happening.

vashish27 wrote:
Guys, help please. Now I am getting this crap 0% battery everyday upon starting from shutdown (after leaving overnight). No matter how much is the battery percentage.
I know and have experienced before that if I do a windows reset, it will work for a few days until some updates... But I don't have time and don't want to go through the whole windows reset process again.

Has anyone been able to replicate this behavior??? Asking because maybe we can avoid doing certain things to prevent the issue happening.


I would ask the same question, in lights of recent RMA I have completed few days ago.

They made pay a new battery for 60 euros, but they also changed motherboard and switched plastic connectors for the fans I suppose. I have made the classic test to take the battery down to 60% and boot it up again the next day and it did not die. More importantly, it did not die even after a week of no utilization after the test, and the battery was still around 58%ish and gradually discharged after some hours of utilization down to 30% with no issues.

Yeah, it seems we are talking about fairy tales but this is the actual behaviour that any laptop should go through.

Now the most important question is: how do I maintain it? After seeing such results I avoid loading the previous backup via Veeam and just transferred the files from a normal data backup, and started installing back the programs one by one. I still haven't changed any power save configurations and just left it as the technicians left it.

Any suggestions? Do you need me to show you some reports to help you out?

I really suggest to make a RMA if you still have the warranty, with everything we found out and leave for the technicians a folder with all reports and links to this topic to make them understand what a lot of people is experiencing.

dan_himura wrote:
I would ask the same question, in lights of recent RMA I have completed few days ago.

They made pay a new battery for 60 euros, but they also changed motherboard and switched plastic connectors for the fans I suppose. I have made the classic test to take the battery down to 60% and boot it up again the next day and it did not die. More importantly, it did not die even after a week of no utilization after the test, and the battery was still around 58%ish and gradually discharged after some hours of utilization down to 30% with no issues.

Yeah, it seems we are talking about fairy tales but this is the actual behaviour that any laptop should go through.

Now the most important question is: how do I maintain it? After seeing such results I avoid loading the previous backup via Veeam and just transferred the files from a normal data backup, and started installing back the programs one by one. I still haven't changed any power save configurations and just left it as the technicians left it.

Any suggestions? Do you need me to show you some reports to help you out?

I really suggest to make a RMA if you still have the warranty, with everything we found out and leave for the technicians a folder with all reports and links to this topic to make them understand what a lot of people is experiencing.


Humm, ya thanks for the reply. Actually what I have noticed is that if the battery is going to die on your next shutdown, it will obviously do so after a night. But more interstingly if you are lucky and it "decides" not to die on your next shutdown, then it can even hold on for a few days without any problem. I have myself started my laptop after 3-4 days on certain occasions and found normal behavior after start.

I am out of warranty, still I don't mind giving it for checks at a service center. But these guys are currently not doing any pick-ups from home due to covid. Likewise I am also trying to avoid taking it myself, covid situation being really bad here.

I am trying some random things and settings and start-up items, etc. every night and trying to see if I can either positively replicate OR avoid the issue. I'll definitely post here if I can make out some sense.

If you think I can benefit from those reports or maybe get some logic behind the problem, please post or pm the reports to me.

vashish27 wrote:
Humm, ya thanks for the reply. Actually what I have noticed is that if the battery is going to die on your next shutdown, it will obviously do so after a night. But more interstingly if you are lucky and it "decides" not to die on your next shutdown, then it can even hold on for a few days without any problem. I have myself started my laptop after 3-4 days on certain occasions and found normal behavior after start.

I am out of warranty, still I don't mind giving it for checks at a service center. But these guys are currently not doing any pick-ups from home due to covid. Likewise I am also trying to avoid taking it myself, covid situation being really bad here.

I am trying some random things and settings and start-up items, etc. every night and trying to see if I can either positively replicate OR avoid the issue. I'll definitely post here if I can make out some sense.

If you think I can benefit from those reports or maybe get some logic behind the problem, please post or pm the reports to me.


I have 4 months since the last entry into service where the motherboard was replaced (according to Taiwanese technicians) and the battery (which I paid for). The problem has not reappeared, given that the laptop frequently remains with the battery below 60% overnight. I HAVE NO LONGER INSTALLED ASUS BATTERY CARE. For me, the problem appeared after its installation. Now I have 3% wear. It only happened to me once that the battery discharged up to 95% after a long gaming session (being connected to power). It is normal?

vashish27 wrote:

I am out of warranty, still I don't mind giving it for checks at a service center. But these guys are currently not doing any pick-ups from home due to covid. Likewise I am also trying to avoid taking it myself, covid situation being really bad here.

Strange, in Italy (yellow region) they sent DHL to pick it up.

vashish27 wrote:

If you think I can benefit from those reports or maybe get some logic behind the problem, please post or pm the reports to me.

I only have the system test checks they have done, maybe I can fill also a battery report to check this battery status.


enriquecs2005 wrote:
Now I have 3% wear. It only happened to me once that the battery discharged up to 95% after a long gaming session (being connected to power). It is normal?


It is not normal to discharge while plugged-in, because the mobo should get all the juice needed from the AC adaptor, and this is actually the issue that made me call for the first RMA, together with the scratching noise of the CPU while "under work", most audible while scrolling down and up on a browser.
Now I am really preoccupied because after 1 hour of Zoom meeting plugged-in, I turn it off and on again after dinner and it shows "98% not charging".

They have changed the mobo and the scratching CPU came back. Does anyone know how to fix this?

enriquecs2005 wrote:
I have 4 months since the last entry into service where the motherboard was replaced (according to Taiwanese technicians) and the battery (which I paid for). The problem has not reappeared, given that the laptop frequently remains with the battery below 60% overnight. I HAVE NO LONGER INSTALLED ASUS BATTERY CARE. For me, the problem appeared after its installation. Now I have 3% wear. It only happened to me once that the battery discharged up to 95% after a long gaming session (being connected to power). It is normal?


What you are talking about is a different thing and is quite normal in my opinion. Once battery reaches 100% it shows plugged in but not charging. Usually this will remain on 100%. But during this time, if you have a power cut or if you momentarily unplug and plug in the charging adapter (to shift your position, etc), then it will not start charging again until the battery drops to a certain level which is around 95%.
I have experienced this a number of times because we do have a few occasional power cuts where I live.
So relax, i guess you are okay.