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Asus Rog Strix Scar II GL504GM - Battery to zero 0%

Marioss
Level 7
Hello,

I have Asus Rog Strix Scar II GL504GM, the issue im running into is about the battery. When my battery is below 50% (more or less) and the laptop is off, when i power it on, and it is NOT with charger on, it starts normally and when i see the log in screen, i see the battery on the down right corner on the percentage that it was before i shut it down, and sudenly goes to 0 and shuts down. And when i power it on again (with charger this time), it is 0%.

It is not draining when i shut it off, because this can be happen also if it is 50%, i shut it, and turn it on again after 15 minuts for example, so it is not drainage, also i see the percentage of the battery i had before i shuted, at least for 1 sec, so for a weird reason it remembers the % but then it goes to 0 and shuts it imediately. If it passes this second, and it not turned off, then its is ok, so sometimes it turns off, sometimes it waits for me to login as a normal boot procedure.

I have All latest windows updates, i have latest bios update 310, i am really really carefull with the laptop, not stress it, not force it, etc. I tried the tips i read on internet about fast boot, from computer or from bios or both, unistalled the Intel rapid storrage also that i read is not helping for that, also "delete" the battery from device manager so it installs its drivers again when it boots, still didnt help. The laptop is about 8 months new with extreme careful useage, and good battery charging.

Except this, the battery working fine, and this is happening once every 2-3 boots, sometimes on every boot, this is never happend when my battery was 100% charged on the last shutdown. I dont know i feel it is software issue not hardware/battery issue because it happens only sometimes not always. So guys did anyone had this issue before? can you suggest something to try? Thank tou in advance.
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278 REPLIES 278

dan_himura wrote:
Hi mbushnaq,

By refresh do you mean the "reset" through WIndows?
Are you able to link or screenshot all of this procedure for not so savvy people like myself? Thanks.


Hi, refer to the attached screenshot, you can go to Settings > Update & Security > Recovery then click "Get Started" under "Refresh this PC"

Make sure you backup everything before performing the refresh.

mbushnaq00 wrote:
Hi, refer to the attached screenshot, you can go to Settings > Update & Security > Recovery then click "Get Started" under "Refresh this PC"

Make sure you backup everything before performing the refresh.


Yes for the reset I understood, it is all the rest that I don't know where to update. 😞

I instaled win 10 pro last version 2004 and the problem persist. I think the origin of the problem is hardware...

mbushnaq00
Level 10
the issue came back today after a month 😞 it seems if I keep the laptop connected to the power for a long time, even though its configured in balanced mode, the issue reappears

I also have same issue with wear level and the issue was resolved when it was charged up to 100 percent. the wear level is only 14%

silvergem wrote:
I also have same issue with wear level and the issue was resolved when it was charged up to 100 percent. the wear level is only 14%


Sir I have a GL504GW and at the moment my battery wear level is at 74% (Probably because of this 0% issue)
Will this work for me as my battery wear level before was 19% and all of this happening in an instant is a suprise to me.
What was your wear level?
Will it work for me?

mbushnaq00 wrote:
the issue came back today after a month 😞 it seems if I keep the laptop connected to the power for a long time, even though its configured in balanced mode, the issue reappears


Ya maybe but being a gaming laptop, we are bound to keep it plugged in for longer periods, atleast a couple hours of gaming session even if its fully charged.
Mind you it charges pretty fast, so even if I plug it in at around 50 %, it will charge upto 99-100% in next 30-40 minutes but still got to be connected to power.
Anyway, thanks for the tip mate. And thumbs down for ASUS

Hi guys, asus uploaded 312 bios version. The problem was solved?

enriquecs2005 wrote:
Hi guys, asus uploaded 312 bios version. The problem was solved?


Hello, I received the laptop from service and the problem persists ... In the service sheet it says that the motherboard has been replaced and the bios has been updated 312 . It came with 0% battery and 69% wear... any news? Asus help?!?

enriquecs2005 wrote:
Hello, I received the laptop from service and the problem persists ... In the service sheet it says that the motherboard has been replaced and the bios has been updated 312 . It came with 0% battery and 69% wear... any news? Asus help?!?




The problem for 1 month was solved or maybe i didn't see it (i don't know how) but today i start the notebook and 0%, it was with 30 %.

me too from service the says the mother board was been replaced.

I dont know what we can do... i dont wont to send it another time....

HEEEEELLLLLPPPPPP

ps. i dont know why with the same use, some times from 100% the battery life is 4/5 hour and more time is 1/2 hour, same use, just navigation or youtube video ...

pps. is possible the problem are the driver of the intel grafic 630 ? because the driver are more than 1 year old and we cant update because are direct from asus, if i try to update from intel assistant it say, the driver are a version from asus, try on the web site asus for update, if it try to dowload the file from intel page, i cant insalling i recive an error message.

on the page of asus the last drive for the intel grafic si 2019/03.