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Asus ROG Strix Scar 18 G834JY Micro stutters and freezes

MaxOrlovUA
Level 9

In general, let's start from the very beginning. I recently bought this laptop for myself and began to notice problems in many games with microfreezes and instability. I myself have already contacted the sales store and Asus employees, this is what I can say. I'm still thinking whether to take my laptop in for service or not.

Let me note right away that I used both Turbo\Max and Turbo\Standard modes.

Honestly, I'm paranoid about technology and maybe that's my insanity.

I tried all the methods and options for solving problems and I will list all the options here separately and the sources (maybe this will help you)

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1. Banal reinstallation or restoration of Windows 11 :

Everything was simple here, I went to system > recovery > Restore the computer to its original state. After that, I reinstalled the video card drivers, but before that I removed the old ones using DDU (Display Driver Uninstaller). Then a full update to Win 11 and Armory Crate.

In the video driver settings I changed two parameters:

Power Management Mode – Max. Performance

Low Latency Mode - Enabled

Did it help?  - it didn’t help (who would doubt it)

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2. Removing AutoConnectHelper as the original source of problems

I found this post on Reddit https://www.reddit.com/r/ASUS/comments/lkgqok/fix_for_rog_laptop_stuttering/ and following this inst...

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3. Restore the system in BIOS.

When I was looking for different options, I started studying the BIOS and found a recovery option there. I note that this is long, but I was forced to decide on this, since I was a fool and decided to try Win 10 and it was a terrible option. Then everything is the same as in the first point, but without reinstalling the video card drivers

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4. Let's play with nvidia settings

I don’t remember where exactly, but I found this solution:

Power Management Mode - Max. Performance
Low Latency Mode - On
Preferred Refresh Rate - Highest Available
Stream Optimization - Off

G-Sync - OFF

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5. Option from a girl from ASUS Ukraine technical support (She needs to be quieter and flip through the manual with answers faster))))

She advised installing a video driver from the official Asus website

ROG Strix SCAR 18 (2023) | Gaming Laptops|ROG - Republic of Gamers|ROG Global (asus.com)

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And now to illustrative examples of friezes:

Sorry that everything is in Russian, I’m from Ukraine, but for some reason Armory chooses Russian rather than English

Returnal™

Ultra DLSS 

https://youtu.be/UH6p21Mv67I?si=41mZtgxbPKPGSLD6

Min. graphics settings with DLSS Ultra performance

https://youtu.be/UH6p21Mv67I?si=YpAajz2oZO8jGaOo

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STAR WARS Jedi Survivor™

ultra, no DLSS, Frame Generation

https://youtu.be/1yon75dcE9w?si=4H6qcKJDejVok-LT

Minimum graphics settings DLSS Ultra performance and Frame Generation

https://youtu.be/Ya6qCxLpupk?si=lyFfYHWVrYVBwx2R

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There are games that work almost perfectly. Cyberpunk 2077, Alan Wake 2, Control, Hitman 3, ELDEN RING (although there are criticisms here)

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Cyberpunk 2077

Ultra+ DLSS Quality

https://youtu.be/miG_xFllmkM?si=1T5XsELxKte71uJM

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ELDEN RING

https://youtu.be/LBJvi8HdsTU?si=caAoECCtE-Gvry3b

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Now the question is, is there a problem or did I needlessly torture people and support?))))

 

 

 

 

 

 

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MaxOrlovUA
Level 9

In general... THANK GOD, I solved my problem... for starters... it’s worth noting right away... I went through a bunch of things in the BIOS and since this may not be without harm:

YOU DO EVERYTHING AT YOUR OWN RISK. ALL MANIPULATIONS THAT MAY BE OFFERED HERE MAY BE BEYOND THE WARRANTY RULES

In general, first let's go to the BIOS 

Now (I don’t know if this had an impact or not, but maybe it did)

EPR - Off
Display Mode - dGPU Only
Active Performance Cores - All
Active effective cores (Efficient-cores) - 0
VMD - On

Everything seems to be here. One way or another, you can always return everything back (well, I’m just a lawyer who does not have any qualifications in engineering or computer science)

But yes, the CPU temperature has become higher and is jumping above 95, which is VERY BAD (the limit is 100) and ThrottleStop can help here (BUT USE IT COMPETENTLY)

So, now we are doing this... restoring the ASUS system through BIOS... yes, yes... but... Perhaps this will help. You will have to wait a long time, so I advise you to download some series or anime. (Mahou Shoujo ni Akogarete (anime) great family... oh, adult comedy about a pervert in the style of Sailor Moon)

Now you need to download DDU and NVCleanstall, I also advise you to download the NVIDIA driver in advance. (Usually this should be done before reinstalling or restoring, but I'm special =3)

It seems that everything is here.. but there is a moment... I then installed Win 10 and did not use my Microsoft account (I will try with Win 11) and used old Nvidia 537.58 drivers

Also in the nvidia settings column set max. performance and don't forget to enable thread optimization.

I really tried everything... LITERALLY EVERYTHING!!! But this list helped me... I don’t know how much, but I checked it in Returnal, which indeed works for many people with constant freezes and lags.

MaxOrlovUA
Level 9

I forgot to mention something. Armor, download the simplified version, the one that weighs 3 MB.

Hogwarts legacy(Ultra RTX, DLAA ) works without stutters and brakes in hogsmeade/

Hello MaxOrlovUA 

I'm glad that you manage to fix the stuttering issue did you try windows 11 yet ? ,and how it's going with you so far , Asus has been released drivers update and bios update this week I did installed everything and my stutter has been less than ever but its still microstuttering a little bit it's not completely gone which I hope so , I may try to do your method soon.

If you try to press (alt + tab) while gaming stutter appear , when I tried this on any other pc I never get stutter such as my scar 17 rtx 4090 amd or even my blade 17 rtx 3070.

Same brother im on a strix 18 4090 mobile struggling with microstutter but those happens at random and different with its driving me crazy, i was so happy to see the bios update but i dont think it help too much. Hope they adress and fix this problem

try switching E core to 0 in Bios or armor

After the manipulations described above, even Hogwarts worked smoothly for me (but on Win 10) and I also changed the RAM to 64 gb 5600

It seems like the ram upgrade has the big advantage here at least in my case ,  When I upgrade my ram to 5600mhz furry 32gb ( stutter be less than ever but its still there )  as he said he also upgraded the ram to 5600mhz which is the same for me , I also tried to go back to stock ram and guess what the stutter comes back . 

note : if you try to go back to the stock ram your device may not working and you have to start your laptop with only one slot of ram .

I would like to know if he still not having any stutter that would be great to hear .

I changed the RAM yesterday, and I also noticed a clear improvement (for example, in Suicide Squad), I note that on win 10 and with my earlier recommendations, Hogwarts Legacy, Returnal, Starfield, SCUM were completely free of microfreezes. Moreover, on the BIOS version before the update.I launched it now with Discord and FileZilla Returnal running and everything was smooth (well, definitely without microfreezes, and this is not the most optimized game)