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Asus ROG Strix Scar 18 G834JY Micro stutters and freezes

MaxOrlovUA
Level 9

In general, let's start from the very beginning. I recently bought this laptop for myself and began to notice problems in many games with microfreezes and instability. I myself have already contacted the sales store and Asus employees, this is what I can say. I'm still thinking whether to take my laptop in for service or not.

Let me note right away that I used both Turbo\Max and Turbo\Standard modes.

Honestly, I'm paranoid about technology and maybe that's my insanity.

I tried all the methods and options for solving problems and I will list all the options here separately and the sources (maybe this will help you)

___________________________

1. Banal reinstallation or restoration of Windows 11 :

Everything was simple here, I went to system > recovery > Restore the computer to its original state. After that, I reinstalled the video card drivers, but before that I removed the old ones using DDU (Display Driver Uninstaller). Then a full update to Win 11 and Armory Crate.

In the video driver settings I changed two parameters:

Power Management Mode – Max. Performance

Low Latency Mode - Enabled

Did it help?  - it didn’t help (who would doubt it)

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2. Removing AutoConnectHelper as the original source of problems

I found this post on Reddit https://www.reddit.com/r/ASUS/comments/lkgqok/fix_for_rog_laptop_stuttering/ and following this inst...

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3. Restore the system in BIOS.

When I was looking for different options, I started studying the BIOS and found a recovery option there. I note that this is long, but I was forced to decide on this, since I was a fool and decided to try Win 10 and it was a terrible option. Then everything is the same as in the first point, but without reinstalling the video card drivers

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4. Let's play with nvidia settings

I don’t remember where exactly, but I found this solution:

Power Management Mode - Max. Performance
Low Latency Mode - On
Preferred Refresh Rate - Highest Available
Stream Optimization - Off

G-Sync - OFF

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5. Option from a girl from ASUS Ukraine technical support (She needs to be quieter and flip through the manual with answers faster))))

She advised installing a video driver from the official Asus website

ROG Strix SCAR 18 (2023) | Gaming Laptops|ROG - Republic of Gamers|ROG Global (asus.com)

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And now to illustrative examples of friezes:

Sorry that everything is in Russian, I’m from Ukraine, but for some reason Armory chooses Russian rather than English

Returnal™

Ultra DLSS 

https://youtu.be/UH6p21Mv67I?si=41mZtgxbPKPGSLD6

Min. graphics settings with DLSS Ultra performance

https://youtu.be/UH6p21Mv67I?si=YpAajz2oZO8jGaOo

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STAR WARS Jedi Survivor™

ultra, no DLSS, Frame Generation

https://youtu.be/1yon75dcE9w?si=4H6qcKJDejVok-LT

Minimum graphics settings DLSS Ultra performance and Frame Generation

https://youtu.be/Ya6qCxLpupk?si=lyFfYHWVrYVBwx2R

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There are games that work almost perfectly. Cyberpunk 2077, Alan Wake 2, Control, Hitman 3, ELDEN RING (although there are criticisms here)

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Cyberpunk 2077

Ultra+ DLSS Quality

https://youtu.be/miG_xFllmkM?si=1T5XsELxKte71uJM

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ELDEN RING

https://youtu.be/LBJvi8HdsTU?si=caAoECCtE-Gvry3b

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Now the question is, is there a problem or did I needlessly torture people and support?))))

 

 

 

 

 

 

565 Views
41 REPLIES 41

DreamBim
Level 9

привіт друже, у мене такий самий ноут.

якщо буде цікаво напіши мені в тг @ DreamBim

Naloti
Level 8

I have the stutter on my asus g18 rtx 4080 ,I bought this laptop 5 months ago and I was hoping they fix the stutter by driver update or something , in my case its not always there sometimes it just disappears while playing ,I searched everywhere to find any solution and tried almost everything unfortunately nothing helps .

What is really weird is that I have another asus laptop which is the scar 17 - rtx 4090 amd , and this one used to have the same issue but not as much ,It has been completely gone after updates and windows reset only , so in this case I believe it's software related issue but i didn't understand why it's still there after almost one year of releasing the laptop.

Try your laptop in tests... 3Dmark (stress test 97-98.7), furmark (no more than 30 minutes), CPU-Z for throttling.

Try this https://www.reddit.com/r/ASUS/comments/lkgqok/fix_for_rog_laptop_stuttering/ and following this inst... Since the fact is a fact, but it affects.

G-Sync - OFF

Set the maximum productivity in NVIDIA settings

Try Alan Wake 2 and Cyberpunk 2077 at maximum settings at standard resolution. If there are no problems, but NVIDIA is to blame

 

Bogus5
Level 12

The most common cause of such hiccups is CPU throttling.

It would appear in all games or after a while in tests... But I have not seen anything like this.

MaxOrlovUA
Level 9

I received my laptop yesterday after the service and I will say this, they didn’t find anything. I note that heavy games (cyberpunk 2077, Alan wake 2) work great. 3d mark is also excellent... In fact, it works better than my PC with Ryzen 9, 5900x 4090 (where all the games freeze) But the fact is, the service stupidly reinstalled the OS and that's it...

MaxOrlovUA
Level 9

Honestly, I will never buy an Asus horn again in my life... 4500 dollars in the furnace... I don't know what to do... LatencyMon shows terrible values ​​after 30 seconds of testing.. I used all the methods I found on the Internet, and even reduced the voltage on the processor using ThrottleStop. Asus Rog has done everything to prevent the user from setting up the system through the BIOS. .. DO NOT BUY Asus rog Strix Scrar 18 G834JY as 80% of people have problems with it... There are no options... At least for now... Well, or I couldn’t configure ThrottleStop correctly, but how was it clear that an expensive laptop would ruin my nerves like that... Garbage.

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