Asus ROG Strix Scar 18 G834JY Micro stutters and freezes

[MaxOrlovUA]

In general, let's start from the very beginning. I recently bought this laptop for myself and began to notice problems in many games with microfreezes and instability. I myself have already contacted the sales store and Asus employees, this is what I can say. I'm still thinking whether to take my laptop in for service or not.

Let me note right away that I used both Turbo\Max and Turbo\Standard modes.

Honestly, I'm paranoid about technology and maybe that's my insanity.

I tried all the methods and options for solving problems and I will list all the options here separately and the sources (maybe this will help you)

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1. Banal reinstallation or restoration of Windows 11 :

Everything was simple here, I went to system > recovery > Restore the computer to its original state. After that, I reinstalled the video card drivers, but before that I removed the old ones using DDU (Display Driver Uninstaller). Then a full update to Win 11 and Armory Crate.

In the video driver settings I changed two parameters:

Power Management Mode – Max. Performance

Low Latency Mode - Enabled

Did it help?  - it didn’t help (who would doubt it)

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2. Removing AutoConnectHelper as the original source of problems

I found this post on Reddit https://www.reddit.com/r/ASUS/comments/lkgqok/fix_for_rog_laptop_stuttering/ and following this inst...

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3. Restore the system in BIOS.

When I was looking for different options, I started studying the BIOS and found a recovery option there. I note that this is long, but I was forced to decide on this, since I was a fool and decided to try Win 10 and it was a terrible option. Then everything is the same as in the first point, but without reinstalling the video card drivers

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4. Let's play with nvidia settings

I don’t remember where exactly, but I found this solution:

Power Management Mode - Max. Performance
Low Latency Mode - On
Preferred Refresh Rate - Highest Available
Stream Optimization - Off

G-Sync - OFF

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5. Option from a girl from ASUS Ukraine technical support (She needs to be quieter and flip through the manual with answers faster))))

She advised installing a video driver from the official Asus website

ROG Strix SCAR 18 (2023) | Gaming Laptops｜ROG - Republic of Gamers｜ROG Global (asus.com)

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And now to illustrative examples of friezes:

Sorry that everything is in Russian, I’m from Ukraine, but for some reason Armory chooses Russian rather than English

Returnal™

Ultra DLSS 

https://youtu.be/UH6p21Mv67I?si=41mZtgxbPKPGSLD6

Min. graphics settings with DLSS Ultra performance

https://youtu.be/UH6p21Mv67I?si=YpAajz2oZO8jGaOo

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STAR WARS Jedi Survivor™

ultra, no DLSS, Frame Generation

https://youtu.be/1yon75dcE9w?si=4H6qcKJDejVok-LT

Minimum graphics settings DLSS Ultra performance and Frame Generation

https://youtu.be/Ya6qCxLpupk?si=lyFfYHWVrYVBwx2R

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There are games that work almost perfectly. Cyberpunk 2077, Alan Wake 2, Control, Hitman 3, ELDEN RING (although there are criticisms here)

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Cyberpunk 2077

Ultra+ DLSS Quality

https://youtu.be/miG_xFllmkM?si=1T5XsELxKte71uJM

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ELDEN RING

https://youtu.be/LBJvi8HdsTU?si=caAoECCtE-Gvry3b

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Now the question is, is there a problem or did I needlessly torture people and support?))))

[eXplode]

If i haved this problem i will try to lower the GPU Watt power ,undervolt the gpu and lower little bit the GPU frequency becouse i think the problem is that your gpu use 165 watt i think and your cpu use only 55-60watt of power 

I thing this laptop have total TDP 230 watts so your cpu has going out of power becouse i9 i power hungry CPU 

You can try even to undervolt the CPU that will lower the watt usage of the system 

[MaxOrlovUA]

 

I tried it and got 0 reactions. By the way, I launched LatencyMon and now... I think I’ll definitely hand it over to the service...

[eXplode]

For example some games need hight CPU frequency and hight CPU power and if your CPU dont have the power you get this stutters i think 

My CPU have 14 cores and is i7-13650HX whit some undervolt and overclock i get i some game 70 watt power usage 

 also your CPU much stronger and better and in your game also use 65-70 watts of usage 

Your cpu need more power try ti limit the GPU to provide more lower for the CPU

[MaxOrlovUA]

I tried it and the result was zero.
Friezes remain as they were

https://youtu.be/djcMLBqniVs?si=CVvoxap9t7r-GJZp

[Bogus5]

Are you using ThottleStop or just Armory Crate?

[MaxOrlovUA]

Armory Crate. The only software that I use, having downloaded it from the Internet on the official website, is - LatencyMon.

[ssivachenkoroma]

I have the same problem, in particular in Elden Ring, which prevents me from diving into the gameplay ( my thread ), I also have an i7 13650HX, could you be more specific about how you configured your processor, I've never configured a processor before.

[Bogus5]

And have you tried lowering the voltage, even in the BIOS?

[MaxOrlovUA]

No, because I'm afraid to carry out such manipulations. Moreover, today I will return my ROG Strix Scar 18 under warranty and let them suffer after the holidays.