Asus ROG Strix GL503GE laptop keyboard is not working in BIOS and windows FIX [100%]

[infernoshatt]

GL503GE Specification:

Processor: Intel® Core™ i5-8300H
Graphics: NVIDIA® GeForce® GTX 1050 Ti 4GB GDDR5 VRAM
Operating System: Windows 10 Pro (64Bit)

Problem:
Recently I bought an ASUS ROG Strix GL503GE gaming laptop. After purchasing I updated windows and all drivers to their latest version and updated BIOS to 308. After 10 days of usage I faced a weird problem regarding my keyboard. My ASUS ROG Strix GL503GE gaming laptop's keyboard was not working, basically it was totally dead. The ASUS ROG Strix GL503GE gaming laptop's keyboard wasn't working in BIOS also the keyboard wasn't working in windows. The keyboard wasn't showing in the device manager. Keyboard RGB light also became disabled. The Red light of the power button had disabled.
And finally, I saw the laptop's Power LED indicator (White Light) was keeping turned on even after I shut down my laptop.

What I tried but could't fix the issue:

1. Freshly Installed Windows and updated all drivers.
2. Restored to the factory default from my backup using acronis true image.
3. Installed Ubuntu Linux.
4. Downgraded BIOS to version 303.
5. Completely drained the battery.
6. Opened the laptop and disconnected the battery and remove the bios battery, kept 20 minute like that.
7. Did a hard reset as described in ASUS website. link: https://www.asus.com/us/support/FAQ/1032747/

Nothing fixed my issue and I got very much disappointed thinking I got a faulty keyboard.

Solution:

Download and install: Hotfix from ASUS ROG Strix GL503GE Website.

Finally after 1 days of madness I figured out how to resolve the ASUS ROG Strix GL503GE keyboard not working problem. There is a Hotfix on ASUS website for ASUS ROG Strix GL503GE is available. That Hotfix fixes the keyboard LED lighting issues. I saw that Hotfix few times but I didn't pay attention to that cause I thought my keyboard is not getting detected then why would I bother to keyboard's RGB lighting. Later when I failed to fix the issue in every possible way, I thought to try out that Hotfix to see what it does and BOOM the Hotfix updated my keyboard firmware, and my keyboard was fully working. However I faced this ASUS ROG Strix GL503GE keyboard not detected/working issue twice. Once all of a sudden my keyboard stopped working and other time the keyboard stopped working after I updated windows 10.

ASUS ROG Strix GL503GE Power LED kept turned on after Shut down Fix:
After downloading and installing the keyboard Hotfix ROG Strix GL503GE's power LED problem also fixed automitacally. Now after turning off the laptop, the LED Power light also get turned off.

Feedback of Hotfix:
Though the keyboard Hotfix resolve the problem but you might encounter the same keyboard problem again. I faced the keyboard problem twice. It seems this Hotfix couldn't fix the keyboard issue permanently. All you need to do is whenever you face the keyboard not detected/working problem you have to install that Hotfix. #ASUS need to look at this problem and should deliver a permanent solution to that.

[OrderThruChaos8]

I am facing the same exact issue the only button that will work on my laptop is the power button I do not have the light issue as you but no R GB lights no keyboard work at all at 1st the hot keys worked for A-day or 2 and then they even stopped working I checked to see if the ribbon cable is disconnected at all and it is fold all the way in to text my kea board in the device manager and says it's working fine trouble shooter doesn't recognize any problems I don't know what to do please somebody help me There is a keyboard hot fix in my asus in it won't let me download that

[SunmasterFT]

Nothing helped me (I have GX701GX). But I have found solution:
Copy ROGKBFWUpdateTool folder to the desktop.
Restart your pc in safe mode (for windows) and start ROGKBFWUpdateTool as admin

It worked for me, took few minutes to update.

[geoffreyasare]

OrderThruChaos8 wrote:
I am facing the same exact issue the only button that will work on my laptop is the power button I do not have the light issue as you but no R GB lights no keyboard work at all at 1st the hot keys worked for A-day or 2 and then they even stopped working I checked to see if the ribbon cable is disconnected at all and it is fold all the way in to text my kea board in the device manager and says it's working fine trouble shooter doesn't recognize any problems I don't know what to do please somebody help me There is a keyboard hot fix in my asus in it won't let me download that

The keyboard stopped working and so did the RGB lighting. I've downgraded from the 309 to 307 in the BIOS and nothing worked. I read somewhere that pressing and holding the power key for 60 seconds would let it work but it doesn't last long. I want to know if you found a fix for it.

[Evajames]

A missing or outdated driver can cause the problem. If the keyboard issue persists after uninstalling the keyboard driver, you can try update the keyboard driver for your Asus laptop. There are two ways you can update your keyboard driver: manually and automatically

[stsa85]

Hi, I have a similar problem with the GL503VS laptop, the keyboard failed ... tell me how to find firmware for this laptop model

[Blake1]

Hello stsa85,
Was there any update or modification before your keyboard failed?
Also, is there any error message in the device manager?
Thank you.

[stsa85]

Blake@ASUS wrote:
Hello stsa85,
Was there any update or modification before your keyboard failed?
Also, is there any error message in the device manager?
Thank you.

it's hard to say, windows is constantly updated, but the first time the keyboard turned off after connecting the graphics tablet, but turned on after the computer was completely turned off and on, it happened several times, and on Tuesday it turned off completely. only the power button works, and even without a backlight. do not even go into the BIOS.

[Blake1]

Hello stsa85,
In this case,
Please kindly send your device to service center.
Thank you very much.

[stsa85]

Blake@ASUS wrote:
Hello stsa85,
In this case,
Please kindly send your device to service center.
Thank you very much.

I solved the problem myself, by flashing the keyboard from another laptop model. A service center is long and expensive.

[tuxnet]

Blake@ASUS wrote:
Hello stsa85,
In this case,
Please kindly send your device to service center.
Thank you very much.

Is it possible to post the correct firmware that we need to flash here? so we can restore all functionallity?