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ASUS ROG Strix G814JVR - BSOD VIDEO_TDR_FAILURE on Windows 11 - Seeking Advice

Alex006
Level 7

Hello everyone,

I am experiencing recurring issues with my ASUS ROG G814JVR laptop, and I am hoping to get some insights or advice from the community.

Specifications:

  • Processor: Intel i9-14900HX
  • GPU: NVIDIA RTX 4060
  • RAM: 32GB DDR5
  • OS: Windows 11 Pro (latest version)
  • Drivers: All updated (from MyASUS, NVIDIA, and Intel websites)
  • BIOS: Latest version installed

The Issue:

  1. I frequently encounter BSOD with the error VIDEO_TDR_FAILURE when running on battery.

  2. The laptop functions perfectly in most scenarios (e.g., gaming, productivity, etc.), but these errors are persistent and concerning.

  3. I have noticed that the issue appears more frequently after Windows 11 updates (especially major version updates).


Steps I Have Taken:

  1. Reinstalled Windows 11 Pro:

    • Performed a clean installation (both personally and via ASUS specialized service).
  2. Updated All Drivers and Firmware:

    • NVIDIA GPU drivers (latest Game Ready drivers).
    • Intel and ASUS drivers for iGPU, chipset, and others.
    • BIOS updated to the latest version from the ASUS support website.
  3. Sent to ASUS Service:

    • The service tested the hardware and found no issues.
    • The problem persisted after service, especially following Windows updates.
  4. Checked Event Viewer:

    • Found errors related to TDR resets and GPU communication issues, though these are inconsistent.

Questions:

  1. Has anyone else encountered similar issues on this or a similar model?
  2. Could this be related to Windows 11's power management or driver incompatibilities?
  3. Any suggestions for additional troubleshooting steps or permanent fixes?

I appreciate any help or advice you can provide! Let me know if more details are needed.

Thank you in advance!

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