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Asus ROG Strix G731GW Aura Service Update to V3.04.02 Failed

gstrouzas
Level 7
Hi From Greece.
My Laptop is Strix Hero 3. The model is G731GW (i7 -9750H with the RTX2070 and 144hz screen).

I have an issue regarding the update of Aura Service . Tried to update the to version 3.04.02 (15/05/2020) but failed.
When i press the update button it starts the update ("Updating your App") but half the way it stops.
No error message or something. Just stops.


Plz Advice

https://drive.google.com/file/d/1FDOtDCiaj0yZZsm8goM9hXSV1aBhZ1Nb/view?usp=sharing
6,498 Views
13 REPLIES 13

sebi1960 wrote:
Hello,
can you tell me where to find a download for the Aura Service or post a link ?


If your armoury crate has downloaded it then it will be in C:\ProgramData\ASUS\ROG Live Service

I don't have the file anymore as once installed it deletes it from the folder

Another option is goto https://www.asus.com/campaign/aura/global/download.php

Download Aura sync utility (lighting control) and install that, if you open the zip in the lightingservice directory you will find auraservicesetup.exe

Possibly you are better off uninstalling the whole bunch of lighting service and start fresh with the same version to avoid compatibility issues and update from there.

Hello,
i tried to install and got this errormessage.
I think i give up
Thanks for your help
Greetings from Germany

Blake1
Level 10
Hello sebi960,
Please kindly follow the SOP below to install all the listed driver again.
https://www.asus.com/support/FAQ/1037674
Thank you.