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Asus rog gl752vw stuck at 0% battery

prispectrum
Level 7
MY ASUS LAPTOP AS STATED ABOVE STUCK AT 0% BATTERY AND WHEN I PLUGGED IN THE CHARGER IT SHOWS "PLUGGED IN - NOT CHARGING".
i HAVE TRIED EVERY RESET.
i ALSO TRIED DISCONNECTING THE BATTERY AND RECONNECTING BUT NOTHING WORKS.
THE CHARGING LIGHT WHEN I CONNECT THE CHARGER TURNS GREEN WHICH MEANS THE LAPTOP IS FULLY CHARGED BUT IT IS NOT. IT IS STUCK AT 0% BATTERY AND SHOWING THE STATUS THAT PLUGGED IN - NOT CHARGING..
PLEASE HELP, WHAT SHOULD I DO?
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