Asus ROG GL552VW having problems turning on after shutdown

[Hurrible]

So at the start of this month i noticed a problem that still continues to this day, which is the reason why i'm scared to take my chances and turn off my computer. I shut it down one night after giving the keyboard and screen a few swipes with the cleaning cloth and upon pressing the power button in the morning it refused to turn back on, i took out the AC adapter, battery, and did the whole "holding down the power button for 30 seconds" trick to remove excess charge. i thought it might be a likely culprit since i'm currently in europe right now and the charge here is stronger here. the AC adapter works fine and the "battery charging" logo is lit when the device is shut down. i tried to turn it on without the adapter and exclusively the battery, no luck. then i tried the opposite with only the AC adapter plugged in, nothing. i'd remembered i placed my backpack down to harshly ( which had the computer inside a laptop sleeve in there ) down on a table on the side with the hard drive, but upon opening it up everything was still stronglysecured and alright. the first time i turned it off and saw this happening i freaked out, i took out the battery many times, opened it up, and tried to do thepower button trick i saw on forums. eventually, it turned on after pressing the power button over and over, not spamming it though. the next time thishappened what i did was literally rub my hand against the keyboard with some force and it turned on, the same solution worked this tuesday when i shut it off again and tired to turn it on. the thing is the keyboard trick only works when it's been sitting untouched for about 45 mins to an hour, it never turns on immediately after shutdown. yesterday i turned it off once more to see what could be the problem, once more when i opened it up i found nothing ( keep in mind the GL552 slot only shows RAM and the hard drive, i've yet to open the computer up ENTIRELY ), and after letting it sit there i tried to push a bunch of keys on the keyboard with my whole hand when that didn't work i gave the center of my computer a few gentle pushes inward and after pressing the power button a few times it turned on. i don't know why this is happening or what could be wrong but if someone would help me i would greatly appreciate it. 😄

__________________________________________________________________
computer was bought back in april, my warrenty is still active.

[james11705]

Check ur power n sleep settings, .change everything to never (default is 15mins ) but since you said this happens after shutdown ,
1.check if ur power button isn't faulty , press power button.when screen is on(the screen will go black, pressing the keyboard, resumes it)
2. Update ur nvidia geforce ( download from website ) and ur Intel hd
3. Update ur bios (via usb or Dvd )
4. Check if ur battery is fixed and isnt loose.
If nothing works, call up asus customer care

Hurrible wrote:
So at the start of this month i noticed a problem that still continues to this day, which is the reason why i'm scared to take my chances and turn off my computer. I shut it down one night after giving the keyboard and screen a few swipes with the cleaning cloth and upon pressing the power button in the morning it refused to turn back on, i took out the AC adapter, battery, and did the whole "holding down the power button for 30 seconds" trick to remove excess charge. i thought it might be a likely culprit since i'm currently in europe right now and the charge here is stronger here. the AC adapter works fine and the "battery charging" logo is lit when the device is shut down. i tried to turn it on without the adapter and exclusively the battery, no luck. then i tried the opposite with only the AC adapter plugged in, nothing. i'd remembered i placed my backpack down to harshly ( which had the computer inside a laptop sleeve in there ) down on a table on the side with the hard drive, but upon opening it up everything was still stronglysecured and alright. the first time i turned it off and saw this happening i freaked out, i took out the battery many times, opened it up, and tried to do thepower button trick i saw on forums. eventually, it turned on after pressing the power button over and over, not spamming it though. the next time thishappened what i did was literally rub my hand against the keyboard with some force and it turned on, the same solution worked this tuesday when i shut it off again and tired to turn it on. the thing is the keyboard trick only works when it's been sitting untouched for about 45 mins to an hour, it never turns on immediately after shutdown. yesterday i turned it off once more to see what could be the problem, once more when i opened it up i found nothing ( keep in mind the GL552 slot only shows RAM and the hard drive, i've yet to open the computer up ENTIRELY ), and after letting it sit there i tried to push a bunch of keys on the keyboard with my whole hand when that didn't work i gave the center of my computer a few gentle pushes inward and after pressing the power button a few times it turned on. i don't know why this is happening or what could be wrong but if someone would help me i would greatly appreciate it. 😄

__________________________________________________________________
computer was bought back in april, my warrenty is still active.

Sent from my Moto G 2014 using Tapatalk

[Hurrible]

everything is updated, i made sure to check. but when i hit the power button for the computer to go to sleep it doesnt register it, nothing happens. the only way i can make my computer go into sleep mode is to close the screen.

[Hurrible]

james11705 wrote:
Check ur power n sleep settings, .change everything to never (default is 15mins ) but since you said this happens after shutdown ,
1.check if ur power button isn't faulty , press power button.when screen is on(the screen will go black, pressing the keyboard, resumes it)
2. Update ur nvidia geforce ( download from website ) and ur Intel hd
3. Update ur bios (via usb or Dvd )
4. Check if ur battery is fixed and isnt loose.
If nothing works, call up asus customer care




Sent from my Moto G 2014 using Tapatalk

everything is updated, i made sure to check. but when i hit the power button for the computer to go to sleep it doesnt register it, nothing happens. the only way i can make my computer go into sleep mode is to close the screen.

[james11705]

Hurrible wrote:
everything is updated, i made sure to check. but when i hit the power button for the computer to go to sleep it doesnt register it, nothing happens. the only way i can make my computer go into sleep mode is to close the screen.

Ur Power button might be faulty, contact ur seller
try to get it exchanged

Sent from my Moto G 2014 using Tapatalk

[Hurrible]

james11705 wrote:
Ur Power button might be faulty, contact ur seller
try to get it exchanged

Sent from my Moto G 2014 using Tapatalk

i bought this thing back in april and i got it from Best Buy, they only offer a thirty day return policy or whatever, should i just try and contact Asus Support. the warranty is still ongoing. when i first bought it it was working fine the problem started this month.

[james11705]

Hurrible wrote:
i bought this thing back in april and i got it from Best Buy, they only offer a thirty day return policy or whatever, should i just try and contact Asus Support. the warranty is still ongoing. when i first bought it it was working fine the problem started this month.

Your only option is to contact asus, you did get 1yr ADP ryt? If yes, they might do it for free.

Sent from my Moto G 2014 using Tapatalk

[Hurrible]

james11705 wrote:
Your only option is to contact asus, you did get 1yr ADP ryt? If yes, they might do it for free.

Sent from my Moto G 2014 using Tapatalk

yeah the warranty is still going on but only frpm asus since i bought the comp it this year, i didn't get anything from best buy. asus'll def repaire it for free since the computer is under their warranty.

[Hurrible]

Hurrible wrote:
yeah the warranty is still going on but only frpm asus since i bought the comp it this year, i didn't get anything from best buy. asus'll def repaire it for free since the computer is under their warranty.

So i tried to restart and it took too long so it gave me a blue screen and the "DRIVER_POWER_STATE_FAILURE" error. currently trying to look around on other forums for answers.

edit: okay so i updated the bios turns out it needed an update, hopefully no more errors will come on. I'm going through the drivers and everything seems to be up to date. the power button still doesn't work properly.
edit2: nope as i was installing drivers the internet turned off like last times and no options came up, when i tried to restart i got the failure once more.
edit3: i updated most of the drivers and restarted multiple times the error seems to be gone, my cousin had this same error with windows 10 it happens when some of the drivers are made for previous versions of windows and new ones weren't released. i might install windows 8.1 as i have an activation key back in the us. the thing with the power button is that it refuses to register the shutdown/sleep/ext. commands. all the contacts are working since it does light up but it just refuses to do anything when pressed.

[james11705]

Hurrible wrote:
So i tried to restart and it took too long so it gave me a blue screen and the "DRIVER_POWER_STATE_FAILURE" error. currently trying to look around on other forums for answers.

edit: okay so i updated the bios turns out it needed an update, hopefully no more errors will come on. I'm going through the drivers and everything seems to be up to date. the power button still doesn't work properly.
edit2: nope as i was installing drivers the internet turned off like last times and no options came up, when i tried to restart i got the failure once more.
edit3: i updated most of the drivers and restarted multiple times the error seems to be gone, my cousin had this same error with windows 10 it happens when some of the drivers are made for previous versions of windows and new ones weren't released. i might install windows 8.1 as i have an activation key back in the us. the thing with the power button is that it refuses to register the shutdown/sleep/ext. commands. all the contacts are working since it does light up but it just refuses to do anything when pressed.

Get the power button fixed when its still under warranty, best buy must have given u a 1 year ADP warranty( snce it comes under hsrdware fsilure it might not be covered under d udusl warrsnty), check the booklet asus gave regarding the warranty (I'll post the pic after few hours )
N I'm not sure u should switch to 8.1, just make a recovery of win10 before doing so

Sent from my Moto G 2014 using Tapatalk