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Asus RoG G713QM random freezing

csaba_danicsko
Level 7
Dear Asus Support and forum users,

I have a problem with my recently purchased product. Randomly the mouse and sound would start stuttering and then the notebook freezes completely. It happens mainly when I browse Chrome or watch a movie (VLC). In Windows event log there's only a few warnings (DistributedCOM). My windows version is 21H1 but I just updated to 21H2. Notebook specs are:
- RTX3060
- 144Hz internal display (but I use my Gigabyte G27Q monitor with USB3.2-DP for G-Sync)
- Ryzen9 5900HX
- 16GB RAM
- 1TB SSD

My nVidia and AMD drivers and any other drivers are up to date. Using armoury crate on silent profile for browsing and movies, performance for gaming. In silent mode I turned off CPU boost via windows power plan settings. I tried a clean install of Windows 10 pro, didn't help.

Please tell me if I should take it back to the store for warranty repairs or there's an easy fix for this issue.

Thank You.
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2 REPLIES 2

NicoNassar
Level 7
AMD reported the issue and it is supposed to be addressed in May

https://www.amd.com/es/support/kb/faq/pa-410

NicoNassar wrote:
AMD reported the issue and it is supposed to be addressed in May

https://www.amd.com/es/support/kb/faq/pa-410


Awesome news, thank You!