Asus RMA support is so slow, anyone else had this problem?

[Destroyer99]

I have a G75 laptop with GTX670m card i was getting over 90C in furmark benchmarks so i sent it in. They received it on the 10th and its now the 28 and its still not done.

They said they have been waiting for a thermal module since the 11th and said they will get it in on 26th and it should be done but its still not done and now they saying this monday/tuesday it will be done.

Anyone else experience slow repair time with Asus?

[chrsplmr]

True .. however .. think of this .. Factory fresh is Great .. but a RMA'd G is personallyAsusTech Approved ROG.

[Mason]

Sorry for the longer turn around time. Youre laptop has been repaired and has passed all testing and was shipped out today. I PM'd you with the tracking number.

[Brian_ROG]

Nice, looks like it only took a few extra days and your computer is out for shipping. I hope everything works out for you Destroyer, I would have sent it in too if my 670 was getting that hot.

[Destroyer99]

Well just got back my laptop earlier today. And i think despite the fact it took long it was worth it. Ran Furmark again and i got 79-81C that is a whole lot better than getting 94C. My Idle temps are also lower i am getting around 42-44C where as before i was getting 50-55C

[chrsplmr]

I hate to be an 'I told ya so' .. no I dont .. hahhaha .. Like 'we' said, Welcome to ROG.c.

[c_man]

I have one Asus laptop in service for a month now. Guys in service are great, but Asus is slow on sending parts. I need one MB for a G75.

Lucky for me I have more than one, but this is simply taking too much. One month and no one knows where the part is or when it will get here.

Is Asus that low on parts or they need that many? After this week I'm asking for some alternatives I guess.

[Sinless]

Im still waiting for parts since August 14th (motherboard and battery) , i'm about to go insane !:mad:

c_man wrote:
I have one Asus laptop in service for a month now. Guys in service are great, but Asus is slow on sending parts. I need one MB for a G75.

Lucky for me I have more than one, but this is simply taking too much. One month and no one knows where the part is or when it will get here.

Is Asus that low on parts or they need that many? After this week I'm asking for some alternatives I guess.

[c_man]

Good God! Shoot me now! I need that laptop for work.