I'm totally in the same boat.
I specially chose the ASUS GL502VS because of the 15" form factor and the 2.6kg weight. ASUS other machines are all 17" / 3.5+kg monsters that I really find unappealing.
I followed Bahz's instructions and I contacted ASUS several times by phone and web. I even messaged Bahz about it after ASUS support were simply confused on what to do. The quality of service is really sub-par, ASUS support (they seem to be Phillipines call centre staff) don't seem to understand that replacing the GL502VS with a brand new GL502VS will not fix this issue.
ASUS want me to RMA the machine back so that they can evaluate the machine, and then they decide what to do. I've already sent it back for RMA to fix the power delivery issue months ago. Come on give me a break I'm not waiting again to be offered a very nebulous solution (if they replace the machine with another GL502VS this WILL NOT fix the issue). It is a design fault, what is the logical reason to inspect the machine again?
Personally if this is the level of service from a company like ASUS, I'm EXTREMELY reluctant to buy from this company. As an Apple MacBook Pro user, I really wish the PC game notebook industry offers the kind of service that approaches what I've experienced from Apple.
In my opinion this is what ASUS should do:
- Offer a replacement machine to reported users with a copy of the receipt. It's a design fault, why would they need to inspect it?
- If the customer does not want a replacement machine (because it is too big, heavy etc), offer a full refund. No questions asked.
*ASUS either stands by their product, or else it will damage their brand.