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Anyone else having problems with new GL502VM?

Level 7
Yesterday, I received a GL502VM as a birthday present. The machine has a beautiful form factor, and -- on paper -- it seems like it should be amazingly fast. I have owned several ASUS computers over the years, including an ROG-J model from three years ago.

Today, I have been downloading games and installing software on the computer. In the process of doing this, I've noticed that things seem really sluggish. At one point, clicking on the Windows/Start menu would not do anything at all. Applications have taken a long time to open, and I've had weird typing issues (e.g. typing a word and then watching the letters slowly fill in one-by-one).

I have also tried to open multiple programs at the same time and switched between them to see how the machine was handling the load. It seems to be struggling.

To be fair, this model did not come with an SSD drive. I'm trying to figure out if these performance issues are related to the use of an old-fashioned drive, or if they indicate something more serious. I feel like I should hold off on opening up the machine and installing an SSD drive until I've confirmed that the machine is not a lemon.

I guess my next step is a clean installation of Windows 10. I often do this on my computers, but I'm concerned that a clean install will cause me to lose all of the ASUS-specific drivers (e.g. the function keys, the brightness and volume feedback).

Before I do a clean installation, I figured I should touch base with the community and see if anyone else has encountered similar problems with this model. For what it's worth, I purchased it from Best Buy during their Black Friday sale, and the price had been knocked down by $250. (I was already planning to purchase this model, so that was a happy surprise.)

This model has been very well reviewed in trade publications, so I'm surprised to encounter these problems. Am I just so spoiled by SSD laptops that I've forgotten how slow and sluggish non-SSD systems are? Have others encountered (and hopefully solved) similar problems? Any recommendations about tests I can conduct to determine whether or not there is a serious problem with this system?

Thanks in advance for any thoughts you have about this.


Status Under Review
Happy Birthday. ;d

Umm, look for eSupport folder somewhere. ( I think it is in the root of your C drive? ;x) I am soon getting a G752 so I'm not aware of all this either.. but if you find the eSupport folder, save it on USB, possibly two.. and lock one away for safe keeping if you're good at losing things. Contains all your stock drivers and everything useful.

Most likely because of mechanical drive, yes.. how much ram you got? Also, what is the drive? Sounds like it might even be 5400RPM, not 7200. ;d

SSD's in these laptops I feel are essential. I'd toss one in.

Also for your info, the FN keys and keyboard lighting I believe (from my G750 experience) is called the 'ATK Package' driver.

I myself will be getting rid of 10 and tossing 8.1 on it. ;d

Level 10
Taken from GL502VM page:

Hard Drives:
Solid State Drives:
128GB/256GB/512GB SATA3 SSD

Trust me in saying that if you are used to SSD speeds, then if you did happen to purchase a model with a 5400RPM mechanical drive, then it will probably feel slow as molasses.

As Darnassus said, you probably will want to plop an SSD in there.

Status Under Review
Toss, plop and slap dat SSD right in there. ;d

Hi everyone -- OP here. Apologies for not replying sooner. Thought I had checked the notification option correctly but did not instruct it to notify me via e-mail.

Just wanted to let you know that I took your advice and installed an SSD. I'm still debugging the installation process (see related thread), but am confident that everything will work out. Once I'm done, I'll circle back with an update in case anyone stumbles across this thread in the future.

Whew! Just installed an SSD and it feels like a completely different machine. Thanks, everyone, for the assistance!

Level 9
Yeah I bought the non SSD model of GL502VMK, and immediately swapped the HDD for an SSD because it felt so sluggish. It's a completely different machine now, and I'm using a SATA SSD rather than an M.2 SSD.

I can only support what people wrote above. I just a new G752VM (HDD only without OS), and installed Windows 10. After coming from SSD machines, it felt very sluggish. I installed a new Samsung 960 EVO SSD, moved the entire installation over to that, and now I couldn't be happier!

Level 7
I know it has been more than four months since the most recent reply, but I just wanted to follow up on my extreme unhappiness with this machine. I am the original poster.

+ I bought the computer in late July and installed an SSD to remedy the performance issues. This worked for a while.

+ A month later, my wireless adapter stopped working. I eventually replaced it with a USB-based wireless adapter.

+ A week later, I realized that the bluetooth capability no longer worked. Makes sense... they're part of the same unit.

+ A few weeks later, the computer stopped booting up altogether. Ultimately, I realized that the problem was a defective SSD, so I replaced it with yet another Samsung SSD. This seemed to have worked because I was at least able to reinstall the OS and get Steam working.

+ For some reason, I have never been able to reinstall Office and the Adobe CC on this computer. (I have legitimate installation files for both of these things, and have installed these products and their predecessors dozens of times on different machines.) It's the weirdest thing: I can install all sorts of applications downloaded from sites like Ninite, but these two installers just won't work. Oddly, the installers work on my older Asus machine just fine. But this might not be a hardware problem, so I'm just mentioning it as an outlier.

+ Most recently, the USB ports on one side of the machine have stopped working. Since I use the USB port for my wireless adapter because the built-in adapter has failed, this is a problem.

So why not just send it back to Asus? I will try to do this, but there are two issues: a) I did open up the machine and install a new SSD, so they might try to claim that it was my fault and that I somehow screwed it up, and b) I'm not sure if it is still under warranty since I bought it in July.

I would have been much more proactive about getting the laptop fixed, but this is really just my gaming machine that I occasionally use for lecture preparation and grading papers if I'm home sick or something. So I only get a chance to interact with the machine every once in a while. But that doesn't make its suckiness any less annoying. It was an expensive birthday present from my wife, and now it's little more than a paperweight.

Asus machines have always worked for me in the past, so I'm not swearing off all future Asus purchases. I know that *all* manufacturers have a certain number of lemons in every run. No matter how much QA testing takes place, they can't test every single machine. I just ended up with a crappy one.

So what have I learned from all of this? I've learned that I will never again buy a computer with a crappy hard drive and choose to upgrade its innards on my own. I don't think I did anything to damage the system. I've installed SSD's in other machines that were much more tricky (e.g. a 2012 Macbook Pro and a 2014 Acer) and managed to avoid damaging those systems. But if I had just paid a bit extra for the model with the SSD, fixing any problems would have been a piece of cake. I could have just contacted Asus, waited for the RMA label, and sent it off for repairs.

If anyone has any advice about next steps and how I might go about trying to fix this lemon, I would be grateful. I've already thrown good money after bad, now spending close to $1600 on the machine when you factor in the two SSD drives.