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After the latest BIOS update keyboard stops working randomly (G18 2023)

Saviant0
Level 10

Model number: G814JI (G18 2023 - RTX 4070 variant)

After the latest BIOS update:

Saviant0_0-1707776895611.png

My keyboard now stops working randomly. It's sometimes when I'm gaming, sometimes when I'm working, and it does not recover. Once it recovered by itself, once I needed to put the laptop in sleep and then wake it up, and when it just happened some minutes ago nothing worked so I had to reboot.
Everything in MyAsus and armoury crate is up to date.

Windows Event Viewer has nothing about this, no warnings in device manager.

I lost time when working, lost matches in CS2 as well because of this issue. I'd be really happy to know about its solution.

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82 REPLIES 82

Saviant0
Level 10

Happened again. This is really frustrating. Please someone help.

you can incress the speed of keyboard control panal and restart the system

 

I solved this problem after a long effort.. Wait until the device enters sleep mode and after the keyboard works, install the keyboard driver and your problem will be solved  

Keyboard driver? Did you remove it from device manager or something else?

No, I just downloaded the keyboard driver from the asus official website and installed it again, and the step worked for me. Up until now, a week ago, the problem has not recurred. 

you can do all updates and go to the control panal and search keyboard and increes the speed and restart the system

Saviant0
Level 10

More info about this:
It fixes itself if PC goes into sleep mode (full sleep) or after I restart.

RaglemL
Level 8

Model number: G614JI (G16 2023 - RTX 4070 variant)

- Been having the same issue for about 3 weeks now, not sure what's changed recently, just remember some Asus updates auto installed and a few days later my keyboard stops responding randomly. No matter what I try it only works after a full restart. The lightning remains functional when this happens, but I can't type, windows key doesn't do nothing, alt + tab, ctrl + shift + esc nothing, it's just frustrating.

At first it was happening maybe twice a week, but for the past week it's happened almost twice a day regardless of what I'm doing (gaming, browsing, etc.). Yesterday a bios update 325 auto installed upon restart, but nothing changed.

I hope someone from Asus will see this post. I don't want to RMA the device knowing that it is most likely a software issue as I do not remember this happening when I first bought the device.