02-12-2024 02:31 PM
Model number: G814JI (G18 2023 - RTX 4070 variant)
After the latest BIOS update:
My keyboard now stops working randomly. It's sometimes when I'm gaming, sometimes when I'm working, and it does not recover. Once it recovered by itself, once I needed to put the laptop in sleep and then wake it up, and when it just happened some minutes ago nothing worked so I had to reboot.
Everything in MyAsus and armoury crate is up to date.
Windows Event Viewer has nothing about this, no warnings in device manager.
I lost time when working, lost matches in CS2 as well because of this issue. I'd be really happy to know about its solution.
11-18-2024 09:55 PM
you can incress the speed of keyboard control panal and restart the system
11-30-2024 12:45 PM
I solved this problem after a long effort.. Wait until the device enters sleep mode and after the keyboard works, install the keyboard driver and your problem will be solved
11-30-2024 02:05 PM
Keyboard driver? Did you remove it from device manager or something else?
11-30-2024 02:57 PM
No, I just downloaded the keyboard driver from the asus official website and installed it again, and the step worked for me. Up until now, a week ago, the problem has not recurred.
12-01-2024 12:52 AM
you can do all updates and go to the control panal and search keyboard and increes the speed and restart the system
03-09-2024 12:37 AM
Model number: G614JI (G16 2023 - RTX 4070 variant)
- Been having the same issue for about 3 weeks now, not sure what's changed recently, just remember some Asus updates auto installed and a few days later my keyboard stops responding randomly. No matter what I try it only works after a full restart. The lightning remains functional when this happens, but I can't type, windows key doesn't do nothing, alt + tab, ctrl + shift + esc nothing, it's just frustrating.
At first it was happening maybe twice a week, but for the past week it's happened almost twice a day regardless of what I'm doing (gaming, browsing, etc.). Yesterday a bios update 325 auto installed upon restart, but nothing changed.
03-29-2024 07:06 AM - edited 03-29-2024 07:27 AM
I hope someone from Asus will see this post. I don't want to RMA the device knowing that it is most likely a software issue as I do not remember this happening when I first bought the device.