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24H2, G834JY: Intel UHD official driver random CRASH resuming from Sleep/Hibernation

hexaae
Level 14

Since I upgraded to 24H2 in Decemeber 2024, I've found some strange Intel video driver crash logs after Windows login screen in my Reliability Monitor or Event Viewer, like this:

hexaae_0-1737901828093.png

It happens rarely, but I never saw it with previous Win11 23H2, and is related to Intel UHD video driver: 

igdkmdn64.sys

I'm still using ASUS recommended driver for my G834JY:

Intel Graphic driver
Versione V31.0.101.4502
313.53 MB
2023/07/27
 
Crashlogs + MSInfo32: Intel UHD crash 26-jan-2025.zip
// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.
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5 REPLIES 5

hexaae
Level 14

FYI, it seems a widespread issue with 24H2. Not confined to ASUS laptops only and Intel+NVidia:

https://answers.microsoft.com/en-us/windows/forum/all/latest-windows-11-24h2-release-and-graphics-is...

// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.

outline
Level 9

you can try official intel drivers intel.com/content/www/us/en/download/785597/845472/intel-arc-iris-xe-graphics-windows.html

I think neither Asus nor Intel will fix version V31.0.101.4502 so that there are no errors.

hexaae
Level 14

It seems a 24H2 general issue. Read also the link above to microsoft answers. Different video drivers won't help.

// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.


@hexaae wrote:

Different video drivers won't help.


That's a bit suspicious, considering you're just using the driver from Asus. I'm using Intel's and haven't had any problems with the graphics driver.

hexaae
Level 14

This could be related... and should have been fixed. Watchdog error on Resume.

hexaae_0-1738314169385.png

 

 

// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.