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2023 Rog Strix G17 (G713PV-WS94) high CPU Temp (93°C+)Causes external Display to cut out.

itsRichie
Level 9

Machine: Asus Laptop

problem: 1 of 2 external displays cut out when gaming. If using Nvidia surround, the display selected as “main display” cuts out when cpu temp gets over 91-93c. I have tried switching this to each the left and right monitors and always the monitor that is set to “main display” is the monitor that cuts out. If I keep one monitor on just blank desktop or even a few windows open, and game on the other, not using Nvidia surround, gaming monitor cuts out. Have tried g-sync, dp 1.4 and hdmi. Have tried ThinkPad thunderbolt 4  dock. Problem Keeps happening. 

Monitors: 2x Samsung Odyssey G7 Series WQHD 32” (2560x1440) Curved  Gaming Monitors  @240htz, 1ms, HDMI, Display Port 1.4  G-Sync, FreeSync Premium Pro.              model#: LC32G75TQSNXZA

 Laptop  resolution: 17.3” 2560x1440 @240htz. also G-Sync but I change settings in display options “shut off laptop display” and close lid options to do nothing when closing lid

Rog Strix G17 G713PV

CPU: AMD Ryzen 7000 Series    Ryzen 9 7845HX 

GPU: Nvidia GeForce                     RTX 4060 8gb Gddr6x, 128Bit  base clock: 1170mhz; Boost Clock 2400mhz memory @8000mhz                        RAM: Crucial 32Gb DDR5 (2x16gb)      5600mt/s (upgraded from 16gb ddr5 @4800mt/s)

HD: stock 1Tb SSD; with one open M.2 slot. 


issue only happens when i am gaming.

 if I leave Armoury Crate Setting for GPU to “ultimate” and put profile setting to manual: all boosts maxed out with CPU and GPU fans both set to max RPM as soon as 75c is hit, it seems to delay the issue but after about 30-45 minutes it happens instead of 3-4 minutes if I set profile to “Turbo”          
tried both bios settings for display, discrete GPU only and discrete GPU with Radeon 610m, happens on both of these settings. If I leave game settings all the way on low and leave rtx settings in Nvidia control panel set to 4, still happens, just takes longer. (Just Under an hour). If I shut ray tracing off, still happens.


Does anyone else have this issue? With a laptop like this I should be able to have 2 external monitors or am I crazy? I am not positive that it is the cpu temp that is causing the issue, this is just something I have noticed when the problem happens, cpu temp is usually over 90c but GPU temp never over 70c and I am not using  motherboard hdmi output, I use the 2 GPU USB-c Display ports

maybe I need a laptop cooler? I always have little posts in each corner underneath creating plenty of space under the laptop for good airflow. 
Any input would be greatly appreciated!

 

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