ROG Swift Power on

[Mr_Blue_Playdoh]

First time poster here hello all, I bought my ROG swift in August 2014 and im loving it but just recently noticed some strange goings on.

Every time i power down my PC and switch the monitor off after a minute or so the monitor will power back on all on its own what is going on.

Thank you.

[Mr_Blue_Playdoh]

WOW no help what so ever.

So ran a test i unplugged the leads and left the power lead turned off monitor few minutes later it was on.
I dont expect to pay this sort of money for a monitor for it to start getting problems in less than a year of having it!!!

[teamdolmio]

I also get this problem. Seems lots of people are having this power issue. I've seen people buy new power bricks from ebay/amazon and reporting that it fixes the problem.

[Volt]

There seems to be no official ASUS representatives on this forum. Or at least, I've never seen one post on these forums since I've been here. It looks like it is Just users, like you and I.

I've not had this issue with my Swift. I'd try contacting ASUS tech support. https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us

[Mr_Blue_Playdoh]

Update
contacted support they went through some troubleshooting and nothing helped they are now sending me a replacement.

[john_pullinger]

Similar issues here. I bought my ROG Swift in January this year and it was working fine until June. Then the monitor began to turn itself on after 15 min. I would turn it off so that I could watch video streams on my flatscreen TV, connected to my GeForce GTX 680 via HDMI, and this had never posed any problems before, my setup remained unchanged. When it powered on it would disrupt the fullscreen video on the TV, so I fell into the habit of leaving it on while I watched things. It was a bit less energy efficient but I could live with that.

What it was also doing though, which I noticed a few days later, was continuing to turn itself on after 15 min regardless of whether or not the PC was on. The only way to stop it was to turn it off at the plug. Since it sat in standby mode and wasn't guzzling electricity, I put up with it and just never turned it off.

Then this July, it developed further problems. I have a clue about the trigger this time. I had suffered a strange problem with a USB device that had died on the job and the PC was perpetually searching for it, taking up processing power so that the PC would be fully functional but just run in slow motion. 'Twas was as if it had its own wormhole time, and the Intel burn test which took several minutes to perform was reported as only taking 19 seconds. I finally found a solution to this online and was able to delete the USB cache file, uninstall the phantom device and get back to normal. This was what triggered the ROG Swift's new malfunction. It would no longer turn on unless I first turned the plug off for 5 seconds or so and then turned it back on, whereupon the monitor would power on without me touching the power button on the monitor itself. It was permanently in the 'turned on' state, and if turned off using the monitor's power button and left for 15 min, it would not turn back on again and I would have to resort to the plug solution. On the other hand, I have no idea how a USB device issue could tie in with the monitor's power issue, so it's also possible that it might simply have been a coincidence.

This was too much to put up with, so I contacted ASUS Customer support. They were helpful and responded to me quickly. A courier from DPD came and replaced my ROG Swift (manufactured in November 2014) with a new one (manufactured in October 2014). I hooked this up and I regret to report that there was absolutely no change. The problem remained, as if it were never replaced at all.

This leads me to conclude that it is either a problem with the AC adapter or has some eldritch entanglement with the USB connector. I'm pretty sure it isn't a problem with the GeForce GTX 680, the PC or any other hardware as I just can't imagine a way that they could interfere with the monitor's power management.

I have just contacted ASUS customer support again to report that the replacement made no difference and am waiting to hear back from them. Having invested a considerable portion of my savings in a high-end monitor, this is disappointing and more than a little frustrating. If I manage to find a solution to this problem I will let you all know.

-John

[teamdolmio]

john_pullinger wrote:
Similar issues here. I bought my ROG Swift in January this year and it was working fine until June. Then the monitor began to turn itself on after 15 min. I would turn it off so that I could watch video streams on my flatscreen TV, connected to my GeForce GTX 680 via HDMI, and this had never posed any problems before, my setup remained unchanged. When it powered on it would disrupt the fullscreen video on the TV, so I fell into the habit of leaving it on while I watched things. It was a bit less energy efficient but I could live with that.

What it was also doing though, which I noticed a few days later, was continuing to turn itself on after 15 min regardless of whether or not the PC was on. The only way to stop it was to turn it off at the plug. Since it sat in standby mode and wasn't guzzling electricity, I put up with it and just never turned it off.

Then this July, it developed further problems. I have a clue about the trigger this time. I had suffered a strange problem with a USB device that had died on the job and the PC was perpetually searching for it, taking up processing power so that the PC would be fully functional but just run in slow motion. 'Twas was as if it had its own wormhole time, and the Intel burn test which took several minutes to perform was reported as only taking 19 seconds. I finally found a solution to this online and was able to delete the USB cache file, uninstall the phantom device and get back to normal. This was what triggered the ROG Swift's new malfunction. It would no longer turn on unless I first turned the plug off for 5 seconds or so and then turned it back on, whereupon the monitor would power on without me touching the power button on the monitor itself. It was permanently in the 'turned on' state, and if turned off using the monitor's power button and left for 15 min, it would not turn back on again and I would have to resort to the plug solution. On the other hand, I have no idea how a USB device issue could tie in with the monitor's power issue, so it's also possible that it might simply have been a coincidence.

This was too much to put up with, so I contacted ASUS Customer support. They were helpful and responded to me quickly. A courier from DPD came and replaced my ROG Swift (manufactured in November 2014) with a new one (manufactured in October 2014). I hooked this up and I regret to report that there was absolutely no change. The problem remained, as if it were never replaced at all.

This leads me to conclude that it is either a problem with the AC adapter or has some eldritch entanglement with the USB connector. I'm pretty sure it isn't a problem with the GeForce GTX 680, the PC or any other hardware as I just can't imagine a way that they could interfere with the monitor's power management.

I have just contacted ASUS customer support again to report that the replacement made no difference and am waiting to hear back from them. Having invested a considerable portion of my savings in a high-end monitor, this is disappointing and more than a little frustrating. If I manage to find a solution to this problem I will let you all know.

-John

Same here. I'm waiting on a new Power Brick to see if that fixes my 'turn on' issue 😞

I'll report back when it comes.

[Mr_Blue_Playdoh]

john_pullinger wrote:
Similar issues here. I bought my ROG Swift in January this year and it was working fine until June. Then the monitor began to turn itself on after 15 min. I would turn it off so that I could watch video streams on my flatscreen TV, connected to my GeForce GTX 680 via HDMI, and this had never posed any problems before, my setup remained unchanged. When it powered on it would disrupt the fullscreen video on the TV, so I fell into the habit of leaving it on while I watched things. It was a bit less energy efficient but I could live with that.

What it was also doing though, which I noticed a few days later, was continuing to turn itself on after 15 min regardless of whether or not the PC was on. The only way to stop it was to turn it off at the plug. Since it sat in standby mode and wasn't guzzling electricity, I put up with it and just never turned it off.

Then this July, it developed further problems. I have a clue about the trigger this time. I had suffered a strange problem with a USB device that had died on the job and the PC was perpetually searching for it, taking up processing power so that the PC would be fully functional but just run in slow motion. 'Twas was as if it had its own wormhole time, and the Intel burn test which took several minutes to perform was reported as only taking 19 seconds. I finally found a solution to this online and was able to delete the USB cache file, uninstall the phantom device and get back to normal. This was what triggered the ROG Swift's new malfunction. It would no longer turn on unless I first turned the plug off for 5 seconds or so and then turned it back on, whereupon the monitor would power on without me touching the power button on the monitor itself. It was permanently in the 'turned on' state, and if turned off using the monitor's power button and left for 15 min, it would not turn back on again and I would have to resort to the plug solution. On the other hand, I have no idea how a USB device issue could tie in with the monitor's power issue, so it's also possible that it might simply have been a coincidence.

This was too much to put up with, so I contacted ASUS Customer support. They were helpful and responded to me quickly. A courier from DPD came and replaced my ROG Swift (manufactured in November 2014) with a new one (manufactured in October 2014). I hooked this up and I regret to report that there was absolutely no change. The problem remained, as if it were never replaced at all.

This leads me to conclude that it is either a problem with the AC adapter or has some eldritch entanglement with the USB connector. I'm pretty sure it isn't a problem with the GeForce GTX 680, the PC or any other hardware as I just can't imagine a way that they could interfere with the monitor's power management.

I have just contacted ASUS customer support again to report that the replacement made no difference and am waiting to hear back from them. Having invested a considerable portion of my savings in a high-end monitor, this is disappointing and more than a little frustrating. If I manage to find a solution to this problem I will let you all know.

-John

John what you have just described happened to me word for word but only differance is i didnt use the USB i use the other lead.
I also got a fix i will not take credit for it i found it in another forum but the PSU they supply isnt up for the job so it was recommended to buy this

http://www.ebay.co.uk/itm/19V-4-74A-2-5MM-ASUS-G1SN-GENUINE-AC-ADAPTER-CHARGER/310802807946?_trksid=...

I bought it and so far every thing is working as it should be and the guy who found this out has been using it for months now no problems.

ASUS was going to send me another PSU but no point there PSU's are rubbish and same thing will just happen.

[john_pullinger]

Thanks, Mr Blue. The replacement power brick was delivered yesterday and it's fixed the problem, the monitor's working exactly as it should now. If it dies on me again, I might consider grabbing that adapter you mentioned, let's see how long this one lasts.

It does make me wonder if the standard power adapter that comes with the ROG Swift is up to the job, it'd be quite surprising if ASUS didn't make sure it was up to scratch.

Cheers to everyone in the thread, you all helped me to narrow things down and fix this very annoying issue.

-John

[teamdolmio]

My new Power Brick came today from Asus- worked like a charm 🙂